Three

Really lovely experience with the in-store Three team, St Albans. Staff ordered the phone I wanted from another store (which seemed impossible to get hold of elsewhere) and kept me updated about delivery. Really helpful, really clear and super friendly team.By the far the most positive experience in a phone store in years! Thanks guys.

On 14.10.21 my partner and I were in store getting a phone contract as well as a sim only plan with Luke.Luke was a brilliant advisor and dealt with all of our questions quickly and efficiently. The service was great and I would strongly advise using him in store.Also a shout out to Theo the customer service advisor we spoke to on Monday who gave us all the advise we needed and told us about the sim only addition deal. Another quality customer service advisor.

Came here to take out a new contract (as the old one had expired) and to upgrade my phone. A Sunday morning, so thankfully no wait, and the model I wanted (iPhone 15 Pro) was in stock.I was dealt with by Yaz (Yazdan), who was very knowledgeable and assured. Everything was well explained and my experience exceeded my expectations. Great job!

This company has a dreadful infrastructure that you will be subjected to once sales is done with you. Here’s a redacted list of issues I encountered whenever more support is needed than just providing a signal (which incidentally is not strong enough to work in the store. How embarrassing)—Promised that the phone would work abroad on their partner networks. This is a lie and no amount of troubleshooting while on holidays will fix it. Save yourself the trouble and get a SIM.—When renewing the contract promised that the old phone number would port over within a day. It took more than a week and meant that no online transactions could be verified. While visiting the store multiple time subsequently I heard this promise being made over and over. It is a lie as there is a long list of customers who could not be moved in time.—I was rolled into a business account without my knowledge and the website was not connected to my accounts properly so I could not pay without visits to the store.—I was promised a refund of 52 pounds for my troubles but. Wver received it as managers changed and they no longer could access my old account.—I have made numerous trips to the St Albans store and been promised something every time that never materialised including calls back and resolution of problems.It’s just a rubbish company and it’s the cheapest for a reason. All they have is a signal. Good luck accessing it

Big shout to Mo! Fantastic services from start to finished, he spent the time with me to find the exact deal that was right for me! Top bloke, his personality, knowledge and humor is unmatched, you're a asset to the store. Thanks again!

Surprisingly suboptimal customer service, made only worse by the store manager's misrepresentations and empty promises. The most frustrating thing here was the lack of empathy by the staff, including the manager for wasting my time on two occasions. Since when has Three's sale process allowed such derisory behaviours by its staff. Very disappointing indeed. You guys need to nip this in the bud before it becomes more of a widespread financial issue.

Worst customer service I have ever had the misfortune to endureTwo young girls one apparently a manager were the most unhelpful ppl I have ever met

very rude new manager there who always interrupts me and other staff members talking when i come into the store. He has no manners. and really should not be a manager of a store when he does not know how to behave to customers. I joined 3 because the staff were nice in store. now the store has changed and has awful management its not a nice environment for customers. And will be changing phone companies

Thank you Paul for your help and ability to quickly understand the issue we had. There had been a miscommunication between a different staff member and this Ukrainian and she had gone through her data incredibly quickly because they had not added a data bundle on her phone. You very quickly understood the issue at hand and dealt with it swiftly. Thank you for your patience in explaining to me about the app and trying to put it on her phone. Whilst this wasn’t possible - it was due to the phone being manufactured outside the UK. The original issue of the £10 was solved and we were really very happy with the result. Thank you again for your help.