Mercure Chester Abbots Well Hotel

Friendly receptionist. Tidy room, very compact, as described, with a huge television. Nice food, dinner was pricey as D,B&B offer only gave £22 credit, which barely covered the cost of main course. Excellent breakfast.

Myself and my partner stayed last night as this is where we met 4 years ago so it was our anniversary. We got complimentary drinks which was lovely. Bradley on reception is a breath of fresh air, all the staff are lovely and helpful. We ordered room service which was lovely but if I could make 1 comment is that it needs a cover over it as the curly fries where cold when it arrived.All in all it was a lovely room, comfy bed and apart from a little dust here and there (tv and inside windows could do with a scrub) it was great and we will be back again soon xx

From the moment we arrived the staff were welcoming professional and very helpful, it has been a long time since we last visited Chester and the young lady on reception was very helpful explaining that the park and ride was a very short walk down the road, she even printed a timetable out for us with was very helpful.The room was very spacious and spotlessly clean the breakfast was very varied and of a high quality, we also ate at the hotel in the evening and the food was to a high standard.We will definitely be returning to this hotel and thanks again to all the staff for all the help and the welcome received.

Enjoyed a night at The Mercure, Chester on 1/12/23. The staff were lovely, very friendly, helpful and polite. The rooms were very clean. The breakfast was great, very good selection of items in the cold section, several types of bread and pastries and the cooked food was fresh and hot. One of the best buffet breakfasts I’ve had.Thanks to all the staff on duty, your customer service was noticed and it makes a difference. When we are next in Chester, will definitely stay with you again.

I am greeted by the exceptional team at reception who always ensure I have a comfortable stay. Bradley and Sue always go the extra mile to ensure that I have a good stay in the hotel and all my needs are catered for. The team at breakfast are also very friendly and catering. The cleaning and housekeeping team are also great! Thank you Mercure Chester.

My partner booked a room for us at this hotel and was offered an upgrade to a superior room for an extra £30. We were very pleased with the room. It was very spacious and was like an apartment not just a room. It was very cosy and comfortable. We also booked a meal in one of the woodland pods and this was an amazing experience that I would recommend. The food was delicious and Adam our server was an excellent host. Friendly, down to earth and professional he made us feel at ease and made it a very special night for us, so thanks Adam!All the staff we encountered were polite and friendly and made our stay an enjoyable one, so we'd definitely recommend this hotel; especially the woodland pod, if you're looking for something a bit different and special.

My friend and I had a great weekend at this hotel. The room was clean and warm, the only downside was the lack of a wardrobe for hanging our full length dresses in. The toiletries smelled lovely and there was even real milk on the tea/coffee tray. We had a lovely couple of hours in the health club before our murder mystery dinner. The breakfast was tasty and plentiful. The staff were very friendly and helpful, Susan on reception was amazing.

I'm very torn about the hotel, I'll start off with the positives which were the staff are absolutely lovely, in my experience the attitude of staff can make or break your visit. Susan on reception and Richard who worked on the bar and at breakfast, really stood out to us. They were so helpful and friendly, so thank you. Also, the buffet breakfast was lovely too, really well set out, lots of selection and fresh tasty food!The negatives for us were the fact the lift was broken and we had 2 young kids and a pram to get up a flight of stairs. That was pretty inconvenient. Also the hotel could do with a lot of updating and slightly more attention to detail when it comes to cleanliness of the rooms. The showers were constantly changing from boiling hot to freezing cold too. And lastly we used the pool which was lovely for the kids, but the changing rooms and the pool itself had a funny smell and again, looked a bit grubby as though it could do with some updating.That been said, the wonderful staff and lovely food totally outweighed the negatives and we ended up having a really lovely stay. When the staff are this good, it's easy to look past minor negatives. Thank you!

What a friendly helpful staff team, everyone was welcoming and lovely. Food was good, lovely breakfast with great staff who were very efficient. The room was clean, with great products. My colleague brought his dog and we were welcomed with special areas to dine with the dog and no one made us feel uncomfortable. Great place that I would highly recommend.

Hotel is clean and lovely, rooms are warm and cosy and you actually get a good TV! As for the the staff at the hotel they were all wonderful. Sue at reception is fantastic! Friendly, knows everything about the hotel and is a credit the hotel ☺️ it is because of Sue we will staying here again when we come to Chester! Also a mention to Denise who looks after the rooms, the room was spotless when we arrived and she works very hard and takes pride in what she does from what we saw during our stay! Again a credit to the hotel ☺️ Overall if you want a great place to stay in a great city at a great price then this Hotel is for you.