Castles & Coasts Housing Association

Friendly and helpful staff.

Not helpful

I've had problem after problem with castle and coates, i complained in 2018 about issues with the property and the lack of service we pay for. When I ask for a complaints form they say you must write a letter. Wrong they legally abliged to do it. The property's around Rampkin Pastures Appleby are a terrible.

DO NOT BUY A HOUSE WITH THESE PEOPLE.We bought a house from this company a year ago and they have no idea what they are doing.30 restrictions about what we can do with our freehold house.5 months our ground source heat pump didn’t work.A year later and all our boundaries are still wrong, our grass is virgin field grass with rocks and is lumpy and uneven.Each person you speak with at customer services doesn’t do anything, you then call back and speak to someone else as nothing is recorded and they have no organisation skills to resolve any problems.6 people have been tasked with sorting the issues above out and 1 retired, 1 left, 1 ignored emails, 1 didn’t have a clue what she was doing and so a few emails to the director we have some dates for rectification but then again we have had dates 6 months ago when we had a meeting.This company is a complete joke who only care about making money in their service charges and once they have your money they are not interested. We even received a 1 year warranty expiration letter and all problems are now up to us as we are the homeowner.. charming.Save yourself the hassle and buy from a reputable company who know how to deal with selling property and will endeavour to provide some customer satisfaction as castles and coasts will not, at all.

Very helpful & pleasant customer service lady Elaine.

The staff that work on the front desks are brilliant , caring , very helpful & will always listen to what you have to say they provide a 5 star service at Castle & Coasts

Have to do a detailed review on this lot.This may not effect all properties owned by them but certainly a large amount.The houses were built to very poor standards, little to no drainage in gardens so if you always wanted a pond well look no further. Unsafe paths and terrain. Little to no storage indoors and a heating system that's so wrong for the house you may aswell just jump up and down on the spot ro keep warm.When told about the problems they never come to check them or rectify them. All correction has to be done by yourself (but they say you cannot change anything) so it's actually safe and livable.Rent goes up considerably every tax year but the standard of the housing goes down.Solar panels that don't benefit the house's they are attached to.I can go on.... screw it I shall.When I had a leak on a radiator in my hallway and it was about to burst I was told noone can come out for over a week!Another radiator problem in the bathroom got so bad it ruined my floor so it had ro be pulled up, the first sent out a electrician then a joiner then a gas engineer (we have no gas) then finally after the floor was rained then sent a plumber. We'll done.So yeah all fun! Best part about it is neighbours are great and view's are brilliant.Maybe one day customers will be valued.

Great people. Great service.

Excellence in customer service friendly and helpful caring staff excellent condition of homes finished to a very high standard excellent repair services