Polimil Ltd
55 Reviews
- Friday9 am–5:30 pm
- SaturdayClosed
- SundayClosed
- MondayClosed
- Tuesday9 am–5:30 pm
- Wednesday9 am–5:30 pm
- Thursday9 am–7 pm
About the Business
Police, Military, Outdoor & Camping Equipment | Polimil | Find a wide range of Military, Police and Walking Footwear, Outdoor and Tactical Clothing & Luggage, Torches, Camping Equipment and Eyewear at Polimil. We stock the biggest brands on the market including 5.11, Adidas, Bates, Gerber, Lowa, Meindl, Oakley, Snugpak & Under Armour.
Contacts
Website
Call Us
+443333350438
5 Frog Island, Leicester LE3 5AG
Hours
- Friday9 am–5:30 pm
- SaturdayClosed
- SundayClosed
- MondayClosed
- Tuesday9 am–5:30 pm
- Wednesday9 am–5:30 pm
- Thursday9 am–7 pm
Features
- Debit cards
- NFC mobile payments
- Credit cards
- Delivery
- In-store pick-up
- In-store shopping
- Wheelchair-accessible entrance
- Wheelchair-accessible car park
- Appointment required
Recommended Reviews
Haji Jee
09.03.2024
Polimil Ltd
I ordered a pair of YDS Boots from the website on 19/10/2018 and then received an email stating there was a discrepancy with the stock and they had to cancel my order after accepting my order and taking my money. The management did not even have the decency to ring me in person and tell me my order had been cancelled instead they hide behind an email. I am very unhappy and have told my friends, family and work colleagues about my negative experience with Polimil. I most certainly will never be ordering from them ever again. Word of mouth goes a long way. It is difficult to build a business, but very easy to lose business with poor customer service ran by incompetent individuals.
Liam Watson
07.03.2024
Polimil Ltd
I ordered a pair of boots from polimil and after a month the sole began to come off. I returned them for an exchange and received another pair. When I recurved the second pair the lace loop was damaged on arrival.I again returned them and called regarding their return policy as it was costing more money to return. The person on the phone told me they would call me back that day. A week later I called them and asked what was happening and spoke to a vey abrupt person so I cancelled my order. I would not use them again or recommend them. Awful service.
Rich Howman
03.02.2024
Polimil Ltd
Ordered trousers. Never received them. Un-named Customer service agent blamed me for not being in. Despite Courier (Hermes) not dropping with a neighbour or allowing alternate direction for delivery. It’s not the Stone Age! Just received screen shots and more blame from Polimil. Failed to receive a full refund as their T&C’s lift £6 from you if their courier doesn’t deliver.Absolute waste of time and money for all involved.
Emma Drinkall (Drinkall Designs)
01.02.2024
Polimil Ltd
Had a look online and as it wasn’t too far away I visited the store today. The staff were courteous and attentive without ever seeming pushy. The lady that served me was lovely and so helpful getting out colourways for me to see and checking stock quickly and with a smile. A lot of company’s could learn from that customer service! Both items I picked up were also very competitively priced. Will definitely be back!
Rachel Pierson
25.01.2024
Polimil Ltd
I made the mistake of ordering from this company on Amazon. They were OK, but nothing special. So, I rated them 3 out of 5 with the message no comment".This company subsequently used the contact number I had given Amazon to facilitate delivery to instead contact me and rant about the "negative" feedback I had given them. When I told them that I don't enter into correspondence about the feedback I leave and asked them not to contact me again
Mark Percival
31.12.2023
Polimil Ltd
An independent outlet that can look as if it's closed if you visit in person (you can buy online through their web shop). There is a couple of shops working together here - I think one does footwear and the other outdoor gear and some sport stuff. Bought some boots - were happy to return/exchange as I didn't try them on until I got home. The replacements have proved to be excellent. Most of their stuff is quality and competitively priced.
robert hutchison
21.12.2023
Polimil Ltd
Ordered boots online. Said in stock. Then got an email saying the requested size was not available and offered other sizes. I know what size i want / need! Requested refund and had no reply to any emails. Had to raise a dispute with Paypal in order to receive my money back. Poor customer service. Avoid
J McA
21.12.2023
Polimil Ltd
Been a customer (intermittently) for 6 years approx. Mainly Magnums and 5.11 kit. Never had to use customer services so no comment on that but there prices are good and they deliver promptly, that's all I ask for so more than happy my end.
Jon Jaffit
19.12.2023
Polimil Ltd
I ordered a pair of boots advertised on the Polimil website. They charged me via Paypal and a while later told me that they in fact could not get the boots. They refunded me through Paypal but I was stuck with the exchange rate difference (nearly $20 for nothing).When I contacted customer service they just said it was their policy over and over again. So I'm out $20 because they falsely advertised a product they didn't have. They could have easily compensated me but chose not to. I will never again do business with this company. Buyer be ware!
Scott
17.12.2023
Polimil Ltd
Pros. Customer service was very good. Andy was polite and helpful and my refund was arranged same day.Cons. Both of my items were out of stock and the offered replacement was unsuitable.Overall 5 star for customer service but 1 star for the company. If I can't buy the items I need then there's no point shopping here. All it would take is a live stock system to be in place to prevent customers from wasting their time.
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5 Frog Island, Leicester LE3 5AG
Polimil Ltd