eurochange Durham - Prince Bishops Shopping Centre

To be honest, if I can give zero stars to this agency I would do it but the minimum is one star. I really had a very bad experience with them. I underwent an Islamophobic act by the two ladies working there at the time of writing this message. One of them is called Angela (according to her badge).I just tried to send 50£ to a charity organisation in Tunisia (equivalent to 150 TND) via Western Union. I gave my French passport to Angela, she took all my information in detail, then she told me I cannot find your address (based on the Post Code hahaha). I told her to enter the address manually.. then magically she managed to find the address. I felt like she did not really want to help me and was looking for excuses. She also took the information of the receiver who is the director of the Charity Organisation. Then she asked me whether I know him, I told her no, not really! I know he is one of the responsible for the charity organisation. Then she told me she cannot make the transaction. Till now, I can understand. But the strange thing here, is that when I told her to give me back the paper with the name of the receiver and I asked her to delete all my personal information that she took for no reason, she refused and she told me, she gonna report it hahaha. I was really surprised and shocked, I felt I was treated like a suspicious person trying to send money to some criminal organisation!!! (By the way, I have a beard and I look Arab and Muslim and since the beginning, she was treating me sarcastically and suspiciously with her colleague). So my questions here: is it permissible to make this kind of assumption about people without any evidence? Do they have the right to keep the information of people without their consent and without executing the service and without any tangible reason? Is NM Money a money transfer agency or an investigating agency? Is this a professional way to treat clients? Is it normal they treat me suspiciously like I am by default guilty of something? I asked to see her manager (she told me she is the manager), I asked her to give me her full name to report her but she refused, all that I know was the name on her badge Angela". I am gonna report this as an Islamophobic act to the appropriate organisations."

Eurochange in Prince Bishops, Durham gave a speedy and professional service when I needed Euros for a business trip

I’m not a regular traveller but at the Durham shop today Duncan was very helpful and guided me through what I needed to do. Excellent customer service.

Went in to the Durham store this morning, lovely friendly staff, good rate and fast service; thanks so much!

Went into euro exchange today and Amy was brilliant helping me turn my £s into €s. Thanks Amy:)

Duncan gave a great service and was helpful & friendly.

Have used eurochange Durham quite a few times now for my euros and have always had excellent professional service from the receptionists never been any problems first class service will definitely be using eurochange Durham again

Always use eurochange in Durham. Been in today and was served by Duncan who was very good and helpful, quick and easy excellent service.

This was my first time using the Durham euro change. I’d struggled to find Japanese yen elsewhere at short notice but Duncan was really helpful when I rang and helped me order them through the click and collect service. Then he had them ready for me to pick up within a couple of minutes. Great service all round!