Harwoods Land Rover Basingstoke

Had the pleasure of dealing with Steve Bristow parts manager, who was extremely resourceful and efficient, and helped me source a crucial part for my vehicle within 24hrs , which I had been waiting on in the excess of a month from my original dealership, who to date could not source the part ! Needless to say on his professionalism and dedication aloneI know where to come when it comes to acquiring my new 2024 Range Rover EV.

Outstanding service experience at Harwoods in Basingstoke. Staff are extremely attentive and clearly truly care about providing an excellent level of service. It's great to see that old fashioned customer service is still alive and well with Range Rover at Harwoods. I have some other premium branded cars which I wish I could say the same for since they just want to take your money and milk you as a customer. (not mentioning any names - german sports car manufacturer).... Harwoods servicing is the best advertisement that Range Rover could hope for. Well done !

I recently purchased a second hand Jaguar from Harwoods in Basingstoke and was very impressed with the service that was offered, from the greeting received at reception through to the completion of the deal. I visited other showrooms and the one at Basingstoke was head and shoulders above any others and the knowledge shown by our sales consultant on both the vehicle and the paperwork required was very impressive. I also appreciated the fact that he was not a ‘ pushy salesman ‘ which went a long way to us purchasing a Jaguar.Thank you Ben, I love my new car.

Not a very pleasant experience. I purchased a Used Jaguar. The tyre inflation and tools were missing. I chased this up immediately after 2 months of chasing I was sent only a part of the inflation kit which is useless. After spending countless hours on this and over 22 emails later I had to give this up as a bad job. Nobody confirmed at any point whether my query was fulfilled and I was satisfied I just don't think anyone cared. Not a very good after sales service.

my car buying experience at Harwoods Land Rover Basingstoke surpassed all my expectations. From the knowledgeable and friendly staff, extensive vehicle selection, and efficient purchase process, every aspect of my journey was handled with utmost professionalism and customer-centricity. I highly recommend Harwoods Land Rover Basingstoke! Special thanks to Niki and Matt for making it great.

Do not buy from this dealership ever, they will sell you a broken car with awful reliability and then spend all of their time fobbing you off!I had the miss fortune of buying an F-Type which should never have been sold to me in the condition it was in. I had issues with the roof blind breaking, cruise control breaking, horrible rattles from the engine bay through to the car, heat shields needing re-welding, boot miss-aligning and hitting on the corner and the exhaust backbox needing replacing in full due to badly rattling valves. This doesn't include not being told when break pads needed replacing when bringing the car in for a service and leaving with breaks that should have been replaced. A total shambles and disgusting when paying for a premium vehicle! After all of this the turbo actuator arm also needed replacing and I was without my car for nearly 2 full months whilst waiting for things to be fixed on a car that had only 20k miles and was sold as a good vehicle and in perfect working order TOTAL LIES !!!!!To top this all off, you complain, you have your time wasted repeatedly and then when you finally speak to a human they will accept your complaint in full and offer you a PATHETIC amount of compensation even if they totally agree you shouldn't have been sold the vehicle in the condition it was in as it was not fit for purpose. WHAT A joke!!!! now I have had my formal complaint closed without any resolution with no communication at all even when asked.I hope this review is read and is noticed by as many people as possible as it is completely unjust to rip people off and sell a luxury vehicle which is not in a condition to be sold. Harwoods have deceived me into paying for something I never got and the complaints system is designed to fob you off in the hope you will accept their appalling behaviour and underhand tactics!

Just collected are 4th Land Rover from Harwoods Terry always supplies a 5 star service keeping us up to date with delivery and assisting with specification of our car

Called Harwoods Jaguar to enquire about purchase of an i-Pace. I have to say, I have tried two other competitors of theirs and the difference in service is incredible. Attentive and pro-active without being pushy. Willing to help and happy to work with me to find the right car. 5-star service from the get go.

came in today to get a service done on my car and was greeted my james fagg who off the bat started mumbling under his breath racist slurs he then proceeded to throw banana’s at me and told me to drive my car back to the rain forrest. i took my car and left i returned approximately 15 mins later to file a complaint with his manager and james fagg proceeded to break down behind his colleague which later was revealed to be his auntie. would not recommend this place as james fagg was very aggressive now currently in contact with therapy as i don’t feel comfortable leaving my house anymore cheers.

Just had to take my Defender in for a new drive belt.I was very impressed by the Service Team, who only charged 0.8 hours labour to complete the work and offered a discount on the part.My only comment would be that getting through to the Service Team can be difficult. Lots of waiting on hold for the phone never to be picked up so you have to go via Sales instead and request a call back.