Bastion Insurance Services Ltd

Unfortunately I agree with a lot of the reviews as they seem to spend more time on pay out avoidance than they do on helping the customer. My Daughter had her phone stolen from her bag whilst out in London and they refuse to pay unless I can prove the phone is locked. BT immediately registered the phone as lost based on the IMEI number and cancelled the SIM, but they still are arguing about getting proof. This is ridiculous.

Can I give no stars!Our kichen appliences were covered by this company. Our washing machine broke. We reported the issue to the company and heard nothing despite our many phone calls. Eventually after months of complaint and no washing machine we were offered £50. We cancelled our policy but they continued to take payments after cancellation. Please avoid. Go with another insurance company. Read the other poor reviews about this company. I wish we had

This is a terrible insurance broker, I we'd not recommend them to anyone, I damaged my phone Fri 5th August 2022, I have phoned them every single day since & after being on hold for over an hour every time, am promised a phone call back to take my excess payment, which surprise surprise still hasn't happened, I am severely disabled in a wheelchair, & my mobile is my only was of calling for help etc, but as screen is damaged its impossible to do but they don't seem to be bothered at all, shame on thaeo th

If I could put zero I would.This company is run by complete cowboys. Very happy to take your money but terrible when it comes to making a claim. I am an NHS worker that has been essentially without a mobile for nearly a year. This company has been asking for numerous documents, changing account handlers who then ask for the same documents again and again. Only for nothing to go into fruition. In the process on speaking to a financial ombudsman to be able to investigate further. Absolute criminal behaviour from a sham company trying to pass off as an official insurance firm. Absolute joke.

Happily take your money but wont fix your phone. Rubbish & I've cancelled my direct debit to them.

Got mobile phone insurance. Provided all the relevant documents. They refused to help. Contacted financial-ombudsman, they have taken my case on. DO NOT TRUST this company.

AVOID AVOID AVOID. Its a scam I've been paying money to this company every month and when I try to contact them because my phone broke you cannot get through. I tried the claim line all different days and times and it keeps saying the office is closed, I've tried ringing customer services the longest I've been kept on hold for is 2 hours I hung up. I've emailed no response. Please don't waste your money!!!!

Don’t even deserve one star but i had to give so that i can write something, fraud Company fraud people after cancelling my Policy still taking money from my account they only answer the call to make your claim fail even though you will provide all the documents they will asked you to provide once they have all the documents they have asked for than they willStart there real drama saying that we will reply you soon with the e mail but that soon will never comeKeep calling them every day every time its the same Drama fraud Company and thieves peoplePlease everyone stay away from those thieves and fraud but if you want to wastage your time and Money than go with them now its your Choice.

Awful, had insurance for over a year that cumulatively cost nearly the same as replacing the entire handset, tried to claim a repair on a broken screen and was told I had an excess of the same amount again, could have bought two handsets for the price of repairing my screen. Absolute cowboys, do not recommend.

Took money from my account and set up a direct debit without my permission should be prosecuted for fraud still waiting to hear back for a refund