Lenton Cars

The booking service was great, and I really appreciated the text updates.My driver, however, was awful. 10min late, not apologetic, lecturing me on leaving not enough time between booking the taxi and my train (I live in the centre, some 15mim walk away fromthe station and had left 25 min between taxi booking and train departure), and playing loud music.When I called him, he didn’t pick up for ages, sounded completely unconcerned about not being where I was, and then got offended when I was angry at him not knowing where I was or making an effort to find out.Please make sure your drivers are customer service trained.

On time, pleasant driver, nice car. Received text message from booking to taxi arriving. Could track situation and progress of taxi until it arrived. What more could you ask?!

The service was very fast. I was told that the taxi will arrive in 5 minutes, which it propmtly did. The car was nice and clean. Also, the journey was not expensive either.

Cheapest taxi firm in Notts. Really nice guys and the driver was chatty. Arrived on time, and got me to my destination on time. Makes a change from some of the cowboys I have used in Nottingham. Def recommended.

Probably the most prompt, polite and cleanest taxi service EVER! Extremely reasonable rates, actually cut that - best rate that I've ever been charged. I can't fault their service from beginning to end. From the telephone call through to the taxi ride. The driver took us to the hotel and assisted us to the hotel door. My daughter has extremely high spectrum autism and he made her feel totally at ease. That's a rarity in the autistic world. And the taxi driver was cheerful, had impeccable manners and was smartly dressed. Brilliant service.

Very dissapointed with Lenton Cars services, i booked a return taxi to and from a day festival at Donington Park. The taxi there was fine, and we payed for one way, even though i had agreed on the phone to pay the whole payment (for the return as well). I then got about 4 phone calls at the festival, but obviously wasn't going to answer, as i was busy, and didn't know who it was. Then when leaving we rang the taxi company, and they said they tried to ring to tell us the taxi wasn't coming? Which obviously left us at the festival without a ride home, which i had booked. We then ended up spending more getting home, and it was a stupid amount of hassle. Next time i order a taxi i wont be going to lenton cars, i think this is incredibly discriminatory, as i was asked where i was going, and i feel because we were younger and were attending a festival, they thought we were going to be unreliable? There loss.

The car arrived 25 minutes early when it was booked for a specific time. He had to wait and didn’t even let me get my seatbelt on before driving away. A journey that usually takes 20 minutes took 10. I was not happy this is my first journey on account and so far not impressed I have to say.

Taxis were on time, drivers courteous and helpful. On line booking was time consuming and difficult. Although I was assured this was a competative price I now know it was exorbitant. Contacting Taxicode was difficult and I was unable to cancel the booking as no refund was available. My booking was passed to two different companies and it was difficult to keep track of who was actually going to do the pickups. The terms and conditions changed when the booking was paid for in that before payment was accepted it was stated there would be no surcharge if the flight was delayed. After payment I was advised there would be a charge of £5 per 30 minutes if the plane was delayed. This is why I requested to cancel the booking but was told there would be no refund at all if I did so. I also found that when I inputted the flight times for pickup, as requested, it caused problems as we had to be at the airport 2 hours before the flight time. While the booking was fulfilled and the taxis were on time I remain unsatisfied with the overall online booking process and attitude of the Taxicode staff.

I left my phone just 5 mins ago in their taxi..I called for them to come back cause I left my phone in car...after one sec I had my phone in my hand with no problem. They are so fast! Friendly driver, amazing atmosphare and nice conversation! I love it, thank u so much!!❤❤❤

Can you imagine that you book a taxi and never appear? Can you imagine you book a taxi, asking for 5 minutes wait (willing to pay for it) and the taxi leaves! I used to book with Lenton taxis very often due to the fix price. But NEVER MORE! NEVER EVER! You can't miss a flight or an appointment just because your taxi forgot to pick you up or just doesn't want to wait even if you ask for it saying that I'll pay for the time of wait. Very disappointed. Next time Uber or a bike, but I won't miss my appointment. RIDICULOUS!