Olive Medical Practice

One of the worse GP practice i have ever seen.they almost kill my daughter by mis diagnose .can not see theDr.

Ridiculous service especially for the NHS.Takes 50 mins to get through to a receptionist.Takes ages to get an appointment.Been poorly for 4 days and still havent been given any medication.If they cared so much about patients, they wouldn’t make you wait 4 days without any medication or contact.

You are in a queue for ever.Every time I ring I am clean shaven by the time some one answers I got a full beard.Joking a side this is a major problem .Nothing has changed it’s got worse over 40 mins in the queue then I gave up.

It’s really hard to get an appointment but when you do the doctors like Peter are really helpful and understanding.

Genuinely the WORST medical practice I've ever encountered. The attitude of the receptionists is unbelievable sometimes and they'll happily hang up on you if you call them out on it and then refuse to let you speak to anyone to complain. It's not much better once you get to see the doctors as they might be listening to the actual problem or they might not - it's a lucky dip. Been giving them a chance to improve for 3 years now and they just get worse. Oh, and if your issues involve mental health? Forget about it. Shocked they're still allowed to operate, frankly.

If I could give this GP Surgery a minus star, then I most definitely would.I have rang this GP Practice eight times in the last two days (have my call log as evidence), and I have completed two online enquiry forms (texts as proof).I first rang this GP in November when I was unwell (I sadly can’t recall how many times I rang them but I remember it took me 5 hours to get through to someone) - A lady answered the call (who spoke to me VERY rudely may I add) and told me that she had booked me in for a phone call consultation… she also said that if I didn’t receive a call, then I had to call the following day at 8am to try and get another appointment. Ridiculous, I know. Did a doctor end up ringing me? No.Yesterday I rang the GP 5 times and waited 2 hours to get through to someone… I finally spoke to a young gentleman at 2.35pm and obviously there were no appointments available at this time. The gentleman told me to fill out the online enquiry form at 6am the following day or to call back at 8am - I filled out the online enquiry form twice and awaited for the GP to contact me via a phone call or text. I received one phone call from a receptionist at 3.49pm which I missed. I called back straight away at 3.51pm and a further two times until I got through to a receptionist at 5.45pm - I was waiting 15 minutes despite being number one in the queue. A lady call Humayra answered my call and spoke to me very rudely, she lied to me and said that the doctor tried calling me once and that the receptionists had tried calling me twice. I told her that the text I received from the surgery was of no value and the doctor had not even bothered to respond to my symptoms and enquiry with any guidance… she told me to ring back again at 8am the following day for an appointment.A never ending cycle of constantly having to ring this surgery to chase up concerns with no action taken by the receptionists or the doctors. I have no idea what the practice do with their money because they really do not care about their patients. I have no idea how they are rated ‘Good’ by CQC - an absolute joke.If you’re working as a receptionist or a doctor/nurse in healthcare, your main priority SHOULD be your patients. Your patients should always come first and this surgery needs to start learning how to treat us with care and respect. You shouldn’t work in healthcare if you’re just doing your job for the money - patients should be valued.This surgery has been run in an appalling, disgusting, and inhumane manner for many years now - soon this surgery will have no choice but to shut down.

The nurse was completely fine and very lovely however my appointment was at 15:00 and I waited till 15:45. I got up to tell the receptionist agaon of how late it was and they then told the nurse I was here. 45 minutes late

Terrible service. I'm writing this on behalf of my severely asthmatic mother who must stay on the phone for well over an hour just to request to see a GP. Aside from that they make it incredibly difficult for you to complain. Notice the only contact is by phone so they hope you will give up. No contact email address. Appalling and shameful - You have a duty of care to your patients Olive Medical Practice, and you are letting them all down by ignoring these reviews. I have no doubt you may have staff who genuinely care but your ignorance and silence about the issues your patients have been complaining about for years is deafening! You are letting your few genuine staff down badly.