The Ridge Medical Practice

My experience here was very positive. Reminders sent to my phone of the time of my appointment. My appointment was on time and the staff were polite and organised. The doctor was lovely.

Genuinely the worst GP in Bradford. Phone is always busy and have to wait on hold for at least an hour when you do finally get through. I ring at least 90 times every time I need to. When you do get through you can’t even understand a word they’re saying!!

Dr Muhammad sultan absolutely disgusting, attitude from the start, wouldn't remove mask so I could lipread as I'm deaf, literally made me feel like a child that had done something wrong. The guy needs to treat his patients better I also saw him speak to his colleagues with disrespect too vile

This place doesn’t even deserve one star!! Absolutely shocking and disgusting service my dad has received from them, he has had on going problems, for the past year and he as been fob off telling us to use moisturiser and eye drops / and tell us to go to the optometrist they assess tell us it’s a doctors issue which it clearly is he then came down with little blisters and rashes all over his body few months back again fob off back and forth attempts at making an appointment when he gets one to make matters worse the doctor he saw saying they had no clue what this is! Taking photos saying they would get back in touch as you can guess nothing!!!He is now currently in hospital with sepsis / blood infection!! It as taken for his systems to get bad him to come down with a fever! All his symptoms point towards him having a severe case of Cellulitis which is painful bacterial infection and If they just did there job right and never fob you off his issues could of been sorted months ago and wouldn’t be in a life threatening condition in A&E!!

As a quick summary of my impression - they have fantastic reception staff (knowledgeable, helpful), a bizarrely broken telephone queue system, and a very mixed bag of clinical staff (we've spoken to very helpful doctors and I believe one who twice jumped at the first excuse in a consultation to terminate it, as if he is allergic to mum).We've had just registered mum here, and boy I had no idea how hard it can be to get an appointment... The first 30 callers at 8.15 sharp get into a telephone queue. Nrs 31 to 3000 ALL get a busy tone. So you have NO idea how many people are trying to get into the first 30. It is a lottery.The 'Customer Navigation Manager' that I eventually spoke to tells me this is WHAT PATIENTS ASKED FOR! Who on earth would prefer a busy tone than to keep being updated on your position in the queue ?Later I may get time to add the story of being dragged over there to see a doc (mum in wheelchair) only to be told by the doc (without even examining mum nor introducing himself to her as a new patient) that GPs are not qualified to examine a mouth sore... ! I mean, why not just tell us that on the phone or email.

UPDATE: I was a receptionist and trainer at this place so I know exactly what im talking about. The patient experience manager basically bullied me and other staff out of our positions there and when I did hand in my notice, she bullied me out of that early too. She deleted me from the works whatsapp group so I wouldnt have any way of telling my work friends that I had been told to leave the practice before my notice period had finished. I still work for the NHS and thankfully have an amazing team I work with now.This practice is a business, and treats patients as such. There are far too many patients to deal with for the staff that work there because as a business, they won't ever close the books. They want more patients because that makes more money which is all they are bothered about, as its a business first and foremost. The partners run other businesses from there too. They have bought the pharmacy next door to the great horten branch. Its all about the money, not the patient experience. They have a business manager, not a practice manager. There's a huge turn over of reception staff because of the incredibly stressful job and the lack of support from management for them. Receptionists are the first point of contact for patients and get all the abuse, shouted and sworn at, and yet, management, specifically immediate management (patient experience manager) do all they can to appease the abusive person over caring for the poor receptionist who has suffered the abuse. Is it a wonder the receptionists are in and out of this place as if going through a revolving door after putting up with such passive aggressive behaviour, and thats from managers not patients! Unfortunately, if your face doesn't fit, or you aren't a close personal friend of immediate management, then you won't last long. This is an awful place for patients and for staff to work in, passive aggressive bullying isn't something anyone should have to put up with, if you can avoid this place in any capacity, then do so at all costs.

i would put no stars how CQC has not rated this practice inadequate i do not know not one staff member has any care or compassion for the patients they are too busy becoming TV stars to care about the patients Trying to get a prescription is a nightmare for medication that cannot be on repeat i have been a patient at Horton Bank Top who emerged with this practice for at least 45 years and i am now looking for a new doctors DONT REGISTER WITH THEM IF YOU WANT TO HAVE A DOCTORS THAT CARES !!!!!

I had a blood test at the ridge on the 26 June 2023 at 14.40pm.i hate blood test, the nurse was a lovely lady, very kind. Told me to look the other way & was very gentle as i never felt the needle.Just a pleasant experience. Wish people are like that who are very good at their job & put a smile on their patients

Don't deserve the 1 star. My brother passed away in June yet we still get appointment letters for him! Read the patients record! It will clearly say he is deceased! Absolutely appalling, continuing to cause distress to myself and my parents who sadly lost their son, and I lost my brother when he was aged just 32!If they read the records another patient would be able to have my beloved late brothers appointments! Oh then they have the cheek to send letters because he missed the appointment, despite them being informed several times he has passed awaymay aswell tell the brick wall.Rant overI hope none of them lose a loved one and have too open their post 6 months on!

The doctors here are great but the same can not be said about the receptionists and appointment booking system. You have more chance of winning the lottery than you do of getting an appointment here. If you ring up you’re place in a queue of 25+ other callers and if you haven’t dropped dead by the time it’s your turn, the receptionists will simply hang up on you like they did to me just now. “You are caller number 1” and then they hung up before even saying anything. What an absolute joke!!!! The only reason I’m still with this GP is because it’s close to my house and is clean. Can’t even remember the last time I went to see a doctor (at least over 7 years ago) but I already hate this place. AVOID AVOID AVOID!!!!!!!