Kwik Fit - London - Blackheath

Excellent Customer service.Car was ready as promised.Did not have to wait long. Well done!

A GREAT experience at your Blackheath shop today where your manager Jay went above and beyond to help me. I love this shop and have always had great service but today was really an exceptionally great experience. Jay is a fantastic manager and lovely person and your great staff like him is why I have been a customer at this branch for over 15 years.

Team went above and beyond to sort repair.Being a manager in my own profession, I observed how well they all worked together and was particularly impressed with Jay's handling and diffusing of a situation with a challenging client walking in.Kayes and Abs are also brilliant at their work.Definitely recommend when in need.

It took me 3 visits to convince them that I had issues with my car, even though there was a persistent error message on my dashboard. They tried to tell me first it was a sensor issue and then that nothing was wrong (where is the logic please!?) How can the ‘manager’ not be able to identify a punctured tyre and that the wheel alignment was off? To make it worse, Jay was patronising af and told me ‘I don’t expect you to understand’. After all that, it turned out I was right. Either they’re lazy or just clueless. Awful experience, would not recommend.

I booked an appointment for 13:30 yesterday and I was very dissapointed about this location. I booked a slot for a front bulb to be replaced, în the end they told that the bulb is ok but I need to look for an electrician because a fuze was faulty. I manage to find an electrician but the problem was not the fuse, the problem was the real bulb but because of the laziness of the people who can't tell you in face that is to hard to change a bulb because was behind where the battery is located and is a bit of hassle, is easier to say that is a different issue instead of truth, never come back to this place.-0⭐️

Got my two front tyres replaced in about an hour. Awesome job and brilliant customer service by the team that went above and beyond to sort out a few issues with the locking wheel nut for free. Will definitely come back again in the future!

Visited kwik for and some the technicians seemed to be very relaxed sitting outside chatting, some even complaining they’re waiting to go homeAfter an hour to change 4 tyres the technician damaged my wheel nut which snapped and leaving me the cost of purchasing a new wheel from the dealer.No communication, replacement or apology from Kwik fit.Instead they have the audacity to send me full invoiceWould not recommend

Would leave 0 stars if I could… booked an appointment for 13:30 to have a break inspection and new breaks fitted. I had the break management light on so knew they needed doing but wasn’t sure which breaks it was, when I said this to them the 2 people at the front desk laughed… made me feel a little uncomfortable to be honest but oh well, gave them the keys and walked up to sit in Costa for a bit while I waited. 2 hours past and had heard nothing back so took a walk back down there to see what was going on. They hadn’t even looked at my car yet… quite annoyed at this point as I had pre booked an appointment for 13.30. Was told then that my car was next to be looked at, was walked back up to Costa, another hour had past and still heard nothing, walked back down to see what was going on it was clear my car had only just had the wheels taken off as they still hadn’t finished inspecting it. This is now 3 hours after my appointment time. I wasn’t told when I dropped the car off that there was a delay or they were running behind, because if this had been the case I’d have just rebooked for later on in the day and taken the car back down there when they were ready for it. So I sat in there waiting room for another hour and a half for them to fit new break pads and disks, tell me my car is ready and in fact it wasn’t. Stood outside for a further 20 mins while they faffed around under the bonnet because the management light wouldn’t go off to then be told the light will just reset its self after I’ve driven it for a bit… the light is still on and I’m not happy to say the least… WOULD NOT RECOMMEND AT ALL.

Mechanics broke plastic compartment under steering wheel. I also drove off with a warning light that car imbalanced which they could not disable - apparently they did not immobilise car appropriately before / after lifting it on ramp.