No.73 by Coffi Co

We booked the King Suite as a treat for my hubby’s 50th birthday. On arrival, we were given a key to our room and it turned out to be a wrong room. It was a 2 bedroom suite, with small shower room, kitchen unit& tv room. I went to inform the manager on duty about their error. The manager was already out and his deputy called him, to inform him about the error. He spoke on a loud speaker. He requested the deputy manager to check who has our room. It turned out, on the day, the manager upgraded another couple to our room! He then tried to tell me that the room we were given was an upgrade too!! Why on earth would we want 2 bedroom apartment when is just the 2 of us& why we would spent £175 for a King Suite and be happy not to stay there?! Further more, when you want to upgrade a customer, you tell them that is an option, and once they agree to the upgrade, you upgrade. That was an absolute madness. How can you upgrade another customer to a room, which we paid for and it was booked for us??? The booking system and management of that place is shocking. The manager, at some point, suggested to his deputy, to get the people they upgraded to our room out of that room, so we can stay in there. I honestly couldn’t believe what I was hearing!! As an apology, we were offered a complementary GLASS of Prosecco, breakfast& coffee. The room we had to stay in was dirty- broken blinds, dirty shower, dirty kitchen cupboards, dirty fridge& oven, dirty windows, dirty carpets. I have photos of it& will upload, if there is such an option here. If not, it will be on the Trip advisor for you to see. Bed was clean. This place could be as amazing as the photos on their website. But at the moment, it needs a top to bottom spring clean, change of management and better booking system. For £175 we could have stayed in many far better hotels in Cardiff. Whoever owns this place needs to be aware of what’s going on there, as it’s absolutely unacceptable. I don’t need to add, we’ll never be back or recommend that place to anyone.

This property is in a great location and just a 15 minute walk from Cardiff centre. There is an on-site cafe/restaurant and bar which is a great bonus as you have access to this for breakfast, lunch, dinner and drinks if you want to.There are also other pubs, restaurants and local shops in the area so there's lots of options nearby without needing to go into the city centre.We stayed in the 2 bedroom house and both bedrooms are double beds with en-suite bathrooms making it perfect for couples staying together.There's no dedicated parking, but there's a lot of free on-road parking nearby. We always managed to get a space within a 5 minute walk, however we did have to drive around at times until we got a space.The property was great, however it could do with a little bit of TLC. There's a few marks on the walls and carpets, but nothing a coat of paint and a good scrub wouldn't fix. A couple of the blinds also needed fixing. None of these things negatively affected our stay.We really enjoyed our stay and wouldn't hesitate to stay again if we come back to Cardiff.

Stayed here twice now and rooms were amazing both times. Lovely, comfortable, large, tastefully decorated, clean rooms.Great location, walking distance from the city centre. Very close to the Cricket Stadium. Good service and easy communication.Haven't tried the food yet. Will definitely book again.

Really enjoyed our stay here. The rooms were clean and well presented. With it only being a 20min walk into the city centre it was a great place to stay. The breakfast was really great as a vegetarian there was a great selection of Meat alternatives. All the staff were friendly and helpful. Wouldn't stay anywhere else in Cardiff!

Absolutely loved our stay and wish we could have stayed longer. From booking all the way through to checkout, it was easy, stressless and a pleasure. The room was stunning and the staff were so friendly too. Easy to find, easy parking... just perfect.

Location was great - 5-10 mins walk from city centre. Though the rooms were a bit old, with a rather odd choice of using metallic bed side tables. The plastic kettle was awful - the water had a strong taste of plastic and we didn’t dare drink water from the kettle. Also lacked a hair dryer.

We stayed in no73 as we were visiting Cardiff for some Xmas shopping. The room was lovely, with a huge walk I'm shower room. The staff were also very friendly. We would definitely visit again.

Stayed here for one night, and it was fantastic. The staff were very welcoming, and explained anything that we were unsure about. The room was fantastic, and a great price for a suite in Cardiff centre for a Saturday night! We also had a fantastic breakfast in the morning too, we are looking forward to booking again when we come back to the city!

Fantastic room, beautifully decorated lovely size. Loved the fact that we could stay above our favourite coffee shop in Cardiff! All the staff were fantastic and breakfast was great, quick and excellent service. Only downsides were the coffee machine in our room leaked rather a lot, the bed could have been a bit softer (our preference) and the shower was a bit fiddly. Will definitely stay here again, as we loved the boutique feel to it and quite fancy trying it out in the summer as the secret garden looks fab!

We stayed 2 nights.4 adults. The place was very easy to get to, free parking on the street and great walking distance to the castle and the centre of the city!The rooms were clean and the kitchen well equipped.