Emirates

Hi we are not happy with the experience we have had with you at all. We flew out of Birmingham on Wednesday 13th to Dheli via Dubai. Firstly when we got to Dubai is where the issues started as our flight was changed to domestic flight FZ0431 where we were supplied a horrible dry breakfast with only water whilst your cabin crew had omelettes and sausages. During the flight we asked for a cup of Tea and coffee and was told we had to pay for it even this was included up until our flight was changed for a domestic flight but to have the tea we would have to pay for it in Durhams which we didn't have as it was a short stop over so we were refused drinks, But the worst was yet to come.Once we landed in Delhi we collected out luggage to find all the locks had been broken off and a number of items had been taken from our luggage including a number of gifts we had purchased for relatives. The last thing you would expect going on holiday is for your personal belongings to be taken by staff it's an absolute disgrace. We then tried to complain to Emirates at Delhi airport who did not want to know and told us the luggage had been damaged in transport but how is it all 5 of our luggage was damaged and nobody else? but that still doesn't explain where all our missing items are. We were stuck complaining for 4 hours after such a long flight which is not ideal as I suffer from diabetes and with no proper food or drinks supplied on the flight I started to get really unwell.After sitting at Delhi airport for 4 hours your staff just wanted to get rid of us but you could see in their faces they knew exactly what had happened to us but instead they threatened us very clearly with a drug search as the luggage had been opened that there may be drugs planted into the suitcases but the baggage had only been in your possession the entire time but they kept threatening us with this and us being arrested if we did not leave. scared at the thought of being arrested of drugs in a different country we decided to leave as your staff would have done anything to make us leave.If they had thought of any foul play from the start they would have just searched our luggage not to just threaten us to leave.I am extremely disappointed with how we have been treated and will be taking this further

The airlines has created a large luxury travel space for people in the whole world. A380 flights serve people with best amenities and facilities. From ground staffs to flight attendants all greet you with calmness. The catering services are wonderful.

Diabolical service, lost our passports, made us late for check in, let us board on a plane to Dubai where a connection did not even exist. Stranded in Dubai for our safety. We will be avoiding from now on.

Terrible customer service, I was at Heathrow Airport today to catch Emirates EK0008 airline to fly to Dubai and from Dubai to Islamabad.Yesterday, I spoke to Emirates customer service to confirm my flight status and to find out if everything was okay, customer service agent took my contact details and email address and I was told everything was fine for me to travel, today I was surprised to know when I was told that I wasn't allowed to catch the plane as I didn't have covid19 test certificate.I was told that I need to have covid test done and contact again to check the availability, but later on when I rang, I was told there isn't any flight available till 27th of August.I was also advised to contact third party to get the new date, I rang the flightcatcher to find out my available options. I was told by the flightcatcher that they wouldn't be able to help me out as I bought the ticket online it was in their policy that all tickets booked through online with them are non changeable and non- refundable.I have asked them to keep my ticket open they said they can't do anything as it will be considered no show at airport.I have been dragged from pillar to post.I am still at Heathrow Airport waiting for my coach to come then I can go back to my home Birmingham.Such a shame I arrived here yesterday stayed in the hotel hoping to catch the plane today but it didn't happened.

Birmingham airport emirates gate staff (male) was arrogant and forgot customer service

Nice Ambience, Excellent food, You can relax and enjoy while waiting for your next flight.

Not a great fan of this airline. I have used Emirates many times per year over the last two decades, and the decline in service has been palpable. Only use them now when they are my only route option.Checked my disabled mother in at Birmingham Airport yesterday. Special mention to Alma for treating her with respect and compassion.

Always Love to travel with Emirates’s airline on time excellent service nice staff

This company definitely deserves a no star rating! But I didn't have the option! We have tried to use a Companion Voucher issued by Emirates for a flight next year and have been refused. This is despite the voucher being valid (according to the terms and conditions) and being able to book full price tickets for the same flight. I really feel I've been conned into using a specific credit card to gain a reward that I would never have gained! And my complaint to the company has fallen on stony ground - I just don't feel Emirates care!And just try complaining on the official complaint site for Emirates - it's impossible - the system just won't let you !