Premier Inn Durham City Centre (Walkergate) hotel

Me and my partner stayed here for a couple nights to celebrate his birthday.I was early for check in (10 mins) and was told to ‘take a seat’ by quite a rude staff member - a blonde, older lady.We chose to stay in a premier plus room on floor 4 which was very cosy and quiet.We had a problem with our air con/ heating not working which was partially solved on night one as we were given a fan. The next evening the engineer came and fixed the problem.The restaurant was nice but took quite a while for the food to come as there were only 2 members taking orders and serving food while the restaurant was quite busy.Location of the hotel is ideal and about a 5 min walk into Durham centre.

Nice central location, 10 mins walk from the old town. Service was excellent and breakfast was great too. The room was clean and spacious with a rain shower.

Staff very helpful in particular Alison. I was attending my nephews wedding, unfortunately he was given 3 lots of different information about early check-in. I contacted the reservations team and explained the situation, that this sort of error should not happen for such an important occasion. They apologise and proceed to help the best way they could. I was put through to Alison who sorted a room out at short notice AND had the room simply decorated for the newly weds. This is truly fantastic customer service definitely going above and beyond the norm and recognition should be given!So thank you for making the experience memorable for the right reasons Alison!

Very clean and reasonably priced. Staff were polite. Only downsides are the parking is in a multistorey next door, but that's what you get for city centre location I guess. Also no iron or ironing board in rooms, which I always find weird.

Everything was perfect, shower, bed, blackout curtains, quiet and great breakfast and very friendly staff! Reasonably priced as well considering location.

Recently renovated comfy twin room (I was on the sofa bed, but still comfy) however we were on the ground floor on the front street, with passers by/students frequently walking past, so we couldn't have the curtains open. Plus the fan in the bathroom was constantly on, (annoying during the night!), which I mentioned on checkout. Only one towel, but ok as only staying one night!Friendly staff.

The rooms had been renovated just a week before our stay and were the nicest Premier Inn rooms we'd ever stayed in. Really comfy bed, really nice shower cubicle instead of a bath (I've never bathed in a Premier Inn so it makes much more sense to have a nice shower!) and really clean. Location is perfect for Durham centre too. Parking was at an NCP next door with a discount" (parking is £8 for 24 hours with the discount voucher - £9.50 without it so it's great to get it reduced but still cheaper than usual Premier Inn parking either way). Only down side was when we went (August 2023) it was still being renovated and we were woken at 7.55am by drilling

Lovely hotel the staff are great really friendly. The breakfast was really good value and tasty. The room was the only let down the bed was comfortable. There was paint over the lampshade and there were marks all over the walls and chips in the plaster. There was a lovely couple of hand prints on the headboard from the previous occupants It looks like they had a good time. But overall not a bad hotel it just needs a little revamp.

Broken door handles on entry to bedroom floors. Thermostatic control not working in the room. No understanding of UK licensing laws - regarding the refusual to sell alcohol to an adult supervised 17 year-old whilst consuming a paid for dinner. Deciding manager was off-site. A reasonable location.

What a fantastic hotel. This is the best premier inn we have stayed at. This is our third visit, we usually book a premium room but we missed out this time. However we were given a newly refurbished room, wow, what a great job they have done. We are totally impressed, it still has the new carpet smell. This is a massive difference from the premier inn quayside in Newcastle upon Tyne that we travelled from today( that was horrendous and should be avoided at all cost).