Smith News & Off License

A nice cornershop. I'm not from the area, but I decided to pop in anyway and check it out. It's not bad. Beer selection was fine, lots of household necessities like gaffer tape or beans. Gentleman serving me was friendly and yet didn't pressure me into buying things I didn't need. It's businesses like this which tie a community together, like a fine rug ties a room together, or like the bonds of matrimony tie a family together. Anyway yeah, no complaints, I think the labelling was off on a couple of fridge products but I'm not going to bump off stars for that.

Worst shop in caversham. The guy who works there is rude and unhelpful, his wife is better.They don't take medium to large parcels for Hermes even though they are supposed to, because it takes up to much of their shop. I'm sure they are getting paid by Hermes for this service...Recommend going somewhere else.

the staff here is super rude.

Rude and disgusting owners - I’ve used the Hermes drop off here a few times and it’s almost always full of complications compared to other drop offs I’ve used over the years. If they think the package is a bit too big because it’s larger than the size of an envelope then regardless of what Hermes’ website says or Hermes’ t&cs, they try to get rid of you and ask you to “find somewhere else” or “call Hermes and tell them this parcel shop won’t accept the package” which creates a lot of stress for customers when the website says they do accept that size package at this shop. The icing on the cake recently was when the male owner came out and started shouting that they won’t take a package because it wasn’t an envelope sized package even though the area where packages are left was empty, and then when I asked him to step back because he was shouting about their policies right in front of my face without a mask on he told me he won’t step back and I should leave the shop. This is terrible customer service not just from the shop owners but also from Hermes. I’ve never seen anyone working at this shop wear a mask and when you use the label printing service, the extra paper that it generates once you’ve peeled the sticker can’t be disposed of anywhere in the shop, you are told by the shopkeeper to take it outside and find the nearest bin instead. Would give zero stars if I could and the customers services issues are being escalated externally with Hermes.

I am a regular customer for sending and dropping parcels as well as occasionally buying some sweets and drinks, the customer service is awful is always a problem to pick up or send items, when I went at 3.30 there was a queue of parents and kids to buying things after school, I waited for my turn and when it was my turn the owner wanted me to wait more to make other people pay first, people that arrived after me, when I said no they came after he got angry and gave me the parcel in a bad and rude way. And told me to not pick up parcels at 3 pm because he was busy. When I said I would come at the time that is good for me, as I am a customer as well he got more angry and told me to don't send parcels to that shop.They can not say that they won't offer the service at a determined time when on their door and they websites it offers drop off and pick up until 10 pm. Is just ridiculousIs the worst service.

DO NOT USE THIS SHOP FOR PARCEL DELIVERY. THEY STEAL PACKAGES.