mydentist, High Street, Berkhamsted

I would highly recommend anyone to attend this excellent very professional surgery. I've been using it for years, and is without a doubt the best dentist surgery I've ever used.

Sadly, this once very good dental practice has been going rapidly downhill for the last couple of years. High turnover of staff, cancelled appointments, unsatisfactory explanations. I even had to walk out with my family after waiting for over an hour with no communication from reception staff (but lots of whispering between them) and something clearly going on with the new dentist - the practice manager wondering around aimlessly failing to sort the fiasco out! If it hadn’t been so frustrating as a patient it would have been quite comical. Think Fawlty Towers!

I received top class 5* service from Zoe the hygienist.She is simply the best.

I have been a customer at my dentist for as long as I can remember! Usually their service is fantastic however this year they seem to have been understaffed and it has taken me over 6 months to get an appointment. I paid privately to have Invisalign, (I was super happy with the results) but unfortunately my permeant retainer broke which resulted in my teeth moving over the 6 month period that they were unable to see me for which is super frustrating and they still charged me in full.

Absolutely horrific service. Go elsewhere. I was due to have a tooth extraction on Friday and turned up to find the dentist shut! I wasn’t alone. An old man was behind me assuming he was being seen at 3:30. When I rang the practice and explained this I had to ask for an apology as the receptionist didn’t seem to think it was worth apologising for. I took a day off work - wasted my time - after I add, getting a REMINDER to text to attend my appointment. Recently I have had awful service here being booked in for appointments that were unnecessary - such as when I rang up asking if my daughter had been referred to an orthodontist- rather than say ‘yes’ they got me an expensive private appointment only to be told in it she had been referred months before. A chaotic mess with staff who do not care about patients. Avoid.

I was meant to have two appointments this week, the hygienist appt got cancelled two weeks ago with no reason and the dentist appt got cancelled with 2 days notice because the dentist quit? As if this is an entirely unforeseeable event?? Anyway I can't even rebook because they won't be taking bookings for another 3-4 WEEKS. It doesn't take a chat with the practice manager to know that people don't like it when you cancel at short notice.

After struggling for nine months to get an appointment (this is my local dentist, where my kids go), I finally got one to see the hygienist. Due to traffic, I was 5 minutes late, apologised over the phone, but was made to feel like a criminal when I arrived. I explained that my teeth weren't looking their best as I had been unable to get an appointment for a long time, and was told 'I don't want to talk about that, I'm too busy'. The treatment was perfunctory at best, and then the hygienist was rude as I said goodbye. I left seventy quid lighter and feeling pretty upset. I will be going elsewhere in future, it might be conveniently located but it's not worth being treated like that!

I am registered at this practice for NHS dental care. When one of my teeth broke in half I telephoned for an urgent appointment. I couldn't get through, but left three messages throughout the day, but received no response. In desperation I drove into the town and visited in person. The two receptionists were unable to book an appointment because they 'were having lunch', but promised to ring me in the afternoon. They rang the next day to say that my dentist had left the practice but I could have an appointment with a dentist called Susan.I can honestly say that I have never met a more rude and arrogant, unpleasant individual! Lack of bedside manner doesn't even come close! She lectured me, tried to sell all kinds of private services, then announced that 'none of this is available on the NHS'. I was then shunted out the door and told I'd have to find another NHS dentist.My wife asked me to book her an appointment while I was there...Sorry

Tried calling for an appointment over the last week. Finally got through to be told they would have to ask if they could take me on due to not being there for a while. Had no call back as promised so had to call them. Was told it would be as a private patient only.......There was reasons why I haven't but couldn't be bothered to ask.

I was very pleased with the service I received at MyDentist, Berkhamsted. Modupe Fasanya was very professional and kept me informed of the work required. She was very friendly and put me at my ease. The dental assistants were really good and helped a very nervous patient come away with a positive experience. Would definitely recommend this practice.