Good Year

Gone downhill since the lockdown.Rice was all stodgy and burned, food took long to arrive. Called up to ask on the time, and was told if I didnt want to wait to cancel the order.Use to use it weekly, but now I am looking at other places in Romford.

I've been ordering with them for over 5 years. Generally happy with service although recently it has gone downhill. Last week duck was very dry and only ate half. Put that down to experience. This week food was delivered and duck looked nice but pancakes very greasy and soggy (not cooked). I phoned them and they asked ME to drive the food back for proof. What? So I drove to the restaurant they offered to replace the meal. They told me they would not deliver and I should only collect so I could check it there - Eh??. Taking last week also into account and the fact that I had to return the food which I payed to be delivered.I asked for some form of compensation. They took the food off of me and told me to go away. What a way to treat a loyal customer when they provided substandard food (2 weeks in a row now). Eventually after having to argue I got a refund. Absolute disbelief and how rude.

Do not be distracted buy the other reviews on here this takeaway is TERRIBLE. Chicken satay was processed chicken that almost come up raw and soaked in grease. Noodles and sauce tasted like an msg overload. This is the only review Iv ever done on here and the food was that bad I had to comment, avoid like the plague.

Such a horrible customer service and don't understand how people give a rate to this restaurant. Their postcode is RM3 and we order RM1 area, they cancelled our ordered a few hours later on. They lied they don't have a driver at first and I phoned them to deliver anytime before 8pm and then Very unprofessional owner asked the receptionist to told me, they don't do the delivery to RM1. PLEASE DO NOT RUN YOUR BUSINESS IF YOU CHOOSE TO DELIVERY AREA EVEN YOU TOOK THE DELIVER FEES, SUCH A BULLSHITTT SERVICE, WILL NEVER NEVER ORDER YOUR SHOP AGAIN , THIS IS THE FIRST TIME ODER AND GOT THE WORST EXPERIENCES !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The girl on the desk always comes across as rude and arrogant. This is the last time I'm buying my take away from there. Each time we order chowmein it is disgusting and cold. If been travelling to over Chinese shops for good food gave this one last try tonight was awful I had 5 mouthful and was sick. Never again will we eat from there

I have ordered from here for many years and it used to be amazing 100% of the time but has been a bit hit and miss lately i suppose it depends on the day and the chef. But one thing i can say is they do a good curry sauce 90% of the time

Ordered food. The food was delivered absolutely cold. Threw containers in recycling bin outside. Once children's food were shared. They were hungry and eating the cold food. I called Goodyear to state that the food arrived cold. Goodyear said i should get the containers out of the bin, scrape the food from the children's plate and return to them for a refund. Disgusting customs service and could cause cross contamination (especially as my husband is a health and safety and food hygiene trainer and inspector) . Worse thing is i did not want a refund just some hot food delivered quickly. She would not even offer that. Despicable customer service. N

Absolutely dreadfully. Ordered on just eat and advised at 7pm it would arrive by 8pm. Phones up 820pm and told it is coming directly to you now. At 840pm it was picked up on my cctv food arriving. I took it straight to the kitchen to unwrap and it was stone cold. I have to microwave some of it. The mixed hors d’oeuvres for tea was absolutely abysmal. The ribs with dried up and tasteless. My family have used this place in the past with no complaints but it would appear the chefs have changed and it’s going down hill. Everything about my order last night was rubbish.

I ordered Chinese at 9.30 waited a whole hour and 15mins for this too be delivered.. over 40 pound worth of Chinese and not even a prawn cracker or a bottle of coke with order.. Food came cold whether I was the last order before closing who knows as I tried to ring at 10.45and no answer.. food itself ok but no flavour very disappointed in service and communication

Public apology to Good Year. I have just left an abysmal review on Just Eat by mistake saying the food was delivered late and cold. I meant to leave this review for the McDonald’s order I placed at the same time for my son. The Good Year always deliver when they say they will and food is always great. Sorry I cannot remove the Just Eat review and I hope this makes up for it a little.