Aspire Green Limited

Competitive pricing and very knowledgeable, however from then on it's been very stressful. Roof was surveyed and they told us we could have 16 panels instead of 12 so we agreed to pay any extra for more panels. Fitters turned up and could not fit all the panels on the roof as there wasn't enough room but could fit some on the west side of the roof but we would have to pay extra for optimisers as that side would only get sun and light late in the day!! We let them fit the panels then Aspire green were on the phone almost before the final fixing had been completed asking for the balance payment plus extra for the optimisers that only had to be fitted as they had made a mistake with their survey! After much discussion they agreed to waive the extra optimiser cost. We had changed our provider to Octopus as advised before the installation on 20 July then had to wait a month to be able to change to the flux tariff which is specifically for solar and storage customers. What Aspire Green never told us was we had to request the confirmation from UK Power networks, which if they had said so when they installed them, we wouldn't have been sitting around until this week to receive it so the tariff could be changed. They also didn't tell us that if you are sending any surplus to the grid you need an export mpan although they used export as part of their sales pitch, if we had known, it would have been requested at the same time. They take your money and leave you like a fish out of water to find out and sort the rest yourselves not bothering to provide what you need to get what you have paid them for. We are very disappointed with Aspire Green and until their customer journey is sorted out to benefit the customer and make the journey acceptable to them, I would never recommend them to anyone

I was somewhat cautious as I went trough procurement phase and staff where patient and answered queries efficiently. Install was streamlined with scaffolding ariving a few days before, install took a few hours and was professionally done. Receipt of certificate pack was very slow and I had to chase several times, hence the lost star, took just under 3 months. In all so far 5 months in I am very pleased with the decision to choose Aspire Green as installer and would choose them again if required.

After waiting several months for another Solar Panel installation and several unanswered emails and phone calls I began to cancel that contract and proceeded with Aspire Green. Spoke to main man J and explained situation. Went through initial stages including deposit payment when surprise surprise original company made contact and made it clear they were unwilling to cancel contract as out of cooling off period and the CEO personally gave assurances. Told J of my dilemma and he gave me a lot of help and advice on what to do to ensure what I was getting was correct and legal. Offered to fully refund deposit— which hit my account same dayThis Company has great communication and J was incredibly helpful and understanding. I have no doubt they would be a conscientious and competent company to deal with. My grateful thanks to J and his team

We’ve just had, solar panels, batteries and iboost supplied and installed by Aspire Green and are very pleased with the service we received. They were the most competitively priced, worked with us to choose the system we wanted and the installation team were brilliant all round great experience from start to finish.

Customer service and aftercare is very good.The install was professional.

We have received excellent service, very pleased

Just had Aspire Green install my Solar panels.Very pleased.exvellent work 2 young men worked very hard and in high temperature . Completed install in one day. System works well. Very pleased. Thank you all.

Absolutely brilliant company. Fantastic customer care. Was informed with what was happening in advance. Left clean and tidy.Highly recommended