Toni's Fish and Chips - Wishaw

Terrible service. Decided to get 2 fish suppers tonight and after they arrived we noticed one of the fish had a fly embedded in the batter, after phoning up to nothing but cheek from the woman on the phone and she ended hanging up on me, somebody came out to “check if there really was a fly” and didn’t even give a full refund for our order and not even for the amount of the fish supper.We phoned up again after to say about a full refund (which is the least they could do as the fly would’ve been in cooking with all the rest off the food and any other establishment would’ve offered that straight away no questions) to be met with the same poor attitude from the person on the phone acting as if we were in the wrong and saying they aren’t doing a full refund because “there’s not a fly on the other one” absolute joke. As if were going to eat anything else from them after finding a fly in our food after all they'd have been cooked in the same fryer. Highly doubt any of the staff would’ve continued eating their food after finding a fly in it, so the other one is just going in the bin.Last time we go near this place and be making sure to tell everybody else the same. Absolute embarrassment.Attached a picture of the fly but couldn’t attach the video we took

This used to be a good chippy but I will never eat it again, very very poor effort and quality….

I was there with my partner and a friend . I had cheese burger supper it was pretty good would recommend. Service was good too .when in town u should pop in

Staff were friendly enough. Tables had food courier bags all over them limiting room for customers. Pizza was rubbish- far too doughy and ingredients seemed of poor quality. It wants to be a pizzeria, a kebab shop and a chippy. Non of wish were particularly achieved, but rather a poor version of each.

Chips are always good, stuff is freshly cooked. Go here quite a lot and never had to complain. Keep it up, as most chips shops are terrible these days. They obviously care about the quality of the food.

Best Fish & Chips in the area. Toni's has been around a long long time! When my Gran was alive, her favorite place to go.

If I could give 0 stars I would! Been here a few times and it’s always usually been decent but not anymore will not be back. Ordered two fish suppers tonight and received them and in the process of eating I saw a dark bit of batter on the fish slightly off putting but then at a second glance I saw a wing and it actually was a fly that had been embedded into the batter and cooked.They had one of their team come back out to inspect it and gave half a refund. I would expect a full refund considering we’ve lost our appetite for the other one. If you went anywhere else and this happened a full refund would be issued and sometimes along with a free meal due to the inconvenience but in this case there wasn’t it was half a refund.Called up to enquire about a full refund and explained why we believe we should and got told off the manager with an appalling manner that it’s the summer and to expect flies to be around food. Normally the case for this is a live fly that you shush away not a fly literally cooked and embedded into the fish batter. We were told there was nothing wrong with the other supper, regardless if there was nothing wrong with it I can’t believe an establishment would think we would want to continue eating from a place that has dead flies in their food. I’m sure the team there wouldn’t continue eating if it had happened to them so why do they expect their customers to? Absolutely appalling service and attitude from the member of staff that had dealt with us and they certainly won’t be getting our custom again aswell as close friends and family to boycott too.I think for future orders then a serious focus on quality check should be in place because it’s evident that it isn’t. Do not recommend.Photo attached! It won’t allow me to insert the video which shows the fly and the toni’s branded fish and chips box for further proof. Avoid and spend your money elsewhere!

Cant believe how far this chippy has gone down hill. Used too go in and eat. Firat time back in the area and it really bad. Quick delivery