The Gym Way

I visited them for the first time today only to be received by mean staff lady at the concierge. They won't provide towels since I booked my visit through Gympass.Nevertheless, the vibe of the gym is so dead and the some of the equipment is just dilapidated or poorly maintained. No wet wipes were there. Couldn't even finish my workout. The cable machines weren't even having the adjusting sticks rendering them useless. No 10 or 12 kg bars for curls. Couldn't find other half of the pull handle attachment. Squat racks and benches located so close to each other filled with people forcing their breaths on everyone.I go to a lot of gyms and studios across London but this one had a row of disappointment one after the other. Had to leave half to finish my workout in Nuffield way due to the lack of basic equipment. Wouldn't want to visit this useless gym again!

People at desk were great. There were a number of trainers working with clients, but no one to ask questions about the equipment. I did a drop in without an appointment, so somewhat understandable.The facility was clean and the equipment adequate, but a rather small gym.Overall, I recommend.

One of my fav' places to train in London. A single floor with all the equipment one needs to get fitter, healthier, and stronger. The additional services/therapies available at the gym are a huge plus for the serious and committed fitness enthusiasts and athletes alike.

I have been going to this gym for over 4 years now and I absolutely love it. The atmosphere is amazing with music playing in the background that helps with lifting weights. Jeff, who works the front desk is a really nice and helpful guy. He always has the positive attitude and vibes.

A wonderfully understated gym – great atmosphere, very helpful staff and excellent selection of equipment. Mike provided a super useful introduction session, while Rob holds great classes which are never overcrowded.

Good variety of equipment and plenty of space. The staff are super friendly, i had a great conversation with Tung. He was very welcoming ,showed me some of the machines and was just great to talk to. Very impressed by the friendliness of the staff.

If I could leave zero stars I would! Andrew, who I think is the gym manager, is so rude, disrespectful to his staff and has no respect for members. The gym is always unorganised, the equipment is old and useless and most of the staff have no idea what they're doing. The customer service at the gym is awful and they only seem to be concerned with members who pay for personal trainers.Avoid this gym at all costs!The response they've added below is a complete lie, they will constantly lie to make it look like they've done nothing wrong. Awful gym with some incredibly disrespectful staff.

I have been a member for a few years now. The trainers are professional, helpful and motivating. It is a small gym with a personal feel, where you don't feel 'on show'.The classes are great. At half hour long easily fits into a lunch break. Niya is superb, as is Alice on front desk, along with a new trainer who's name i cannot remember :( All the staff are really friendly. I am currently back to working from home and really miss it.Hoping we can get a yoga class going in the new year also!

I attend Tuesday and Wednesday classes run by Dee during lunchtime and I think they are excellent. Great workout designed around attendees capabilities, exercises change each week making it very enjoyable linked with good workout at the same time. Highly recommended

READ BEFORE SIGNING UPNew UPDATE: After paying the cancellation fee, they are still chasing me for payment after sending it (with evidence) threatening me with a recovery agency.Super unorganised. If you are signing up to this gym, they will make it harder for you to leave. Scummythey require you to cancel 1 month in advance if you decide to leave!I had recently lost my job and was looking to cancel my membership,they wanted me to pay 2 months after they had automatically renewed my contract (cancelling direct debit DOES NOT stop the renewal).Otherwise,The gym is pretty quiet most of the time but do end up having to wait sometimes with limited weights and machines.The staff is quite friendly to talk to.What could be done better:- Send a reminder email for when people’s contracts are going to expire, one month in advance. Show that the gym cares not only for your fitness but also personal well-being.