The Head Gardener

Just had my hair cut by Katrine, so happy with the cut , super happy, thank you so much x

I first attended this Salon last year and had my hair done by Natasha. I was pleased with the result and although rather pricey I'd previously struggled to find many salons cheaper. On my second visit I was booked in with Lauren. I had asked for highlights ( subtle) but the result was far from what I expected. It was way too blonde, practically one colour, and was advised that she would incorporate more low lights at my next appointment. This is not what you want to hear when your paying so much. As I don't like complaining I accepted this , but over the course of the following weeks my hair went more yellowey blonde and I felt quite upset. On my next appointment with Lauren, ( giving her the benefit of the doubt) I explained the problem and showed her pictures of what I wanted. She seemed to understand but whilst she was doing my hair I questioned her as what she was doing didn't seem right. She assured me it was okay but even before my hair was dry I could see that at least one inch of my root area was dark and the rest was lighter. A young man began to blow my hair however I began to panic and demanded to speak with Lauren. Natasha came over and said she could put a few more highlights through the root area but wouldn't have time to rectify it completely. Lauren did not once come over and take a look or apologise , she didn't even give me eye contact. As I was leaving I tapped her on the shoulder and said thanks" to prompt her to say something and she just looked at me taken aback. My follow up appointment was with Lindsey

Beware the extras the put in without informing you of such. The price I was listed was around £110 for half head highlights and a cut online. What they didn’t inform me was it costs an extra £30 for toner in your hair if you get any form of bleach in your hair. In other salons toner is usually included in the hair for blonde tones so be aware of this if you are booking. More transparency perhaps in pricing is needed especially if your not a hairdresser and as such don’t understand hair colouring

Booked my hair while home for Xmas and my grandmother's funeral. Alison did a great job with my colour and restyle and I'm very grateful.Many thanks Alison and the team for your help and customer service.

Staff are very friendly, and they'll chat as much or as little as you like. Always a treat and my hair smells great for days.

Hair was cut and styled by new talent katrine today. She was fantastic, took her time to get the style just as I wanted and talked about colour I could do next appointment. Thanks for my new doo!!

Don’t know why I haven’t reviewed this place before but realised I should after quite a few cuts there! My go to is usually Natasha so was a little nervous about seeing a new stylist (especially when she told me she wasn’t as experienced as Natasha!) but Rebecca was wonderful! Took time out to explain about the toner and colour going into my hair and she really listened to what I wanted in my cut so I got exactly what I wanted!Noticed others have noticed the confusion around charges and final cost, which I have in the past too. So I rang this time in advance and confirmed the cost at the point of booking (having been caught out before) but when getting my colour put in I was told the toner would be extra and wasn’t a root and refresh as I was booked in for. The salon kindly corrected this whilst I was there (and didn’t charge me as it seems a new receptionist gave me the wrong cost) but I do think if this is happening frequently to customers then perhaps there needs to be some better transparency at the point of booking?Otherwise can’t fault the experience, all the staff are lovely and you always get really good service, so highly recommend!