The Groom Room Bristol

My dog is not always very well behaved and hasn’t done well in the past being groomed. I’ve been to two different groom rooms in Bristol now and have had good experiences with both of them. He looks gorgeous and always seems happy at the end of it.

Very good, staff are excellent, knowledgeable and turned my boy into a Prince.

Very happy with the service that my little girl received every time she goes in for a groom. She is most comfortable with the manager who is the one that does the groom and I can never complain as she always looks super cute and we also purchased her this scarf from the pets at home store there. She’s loving it. Would recommend it to anyone who is looking to get their pet groomed.

My poor new pooch coat was not in a great condition as a result we booked into the groom room, slight worried about it being a big buisness, but the staff were friendly and max loved most of it... we will be back.

Abusive staff, they will harm your dog do not take them here.

Fantastic cut on my little dog that was suffering with matt hair and itchy skin. She came out and looking and feeling a million dollars! She was cut on her own, have been places where the churn out multiple dogs all day, so she wasn't scared or anxious when she came out. The girl was knowledgeable too and helped me look at aftercare brushes etc when i asked.

Honestly, I don't understand how they do any business. I have tried to call 14 times in the last two months, left messages multiple times, heard absolutely nothing back. I've even been into the store three times and every time they were either all out to lunch (at the same time?) or just didn't have time to help me. I tried to book online but all I need is a nail trim and you can't book them on the website. So I have given up and taken my dog elsewhere.

AVOID AT ALL COSTS!! Cut my dog, didn't dry her properly, cut got infected. They denied it, head office didn't listen to a word nor did they answer any of my questions. Looking through the reviews, my dog isn't the first to be injured by the groomers.

I took my dog here to have claws clipped and said he needs to be muzzled as he is not aggressive but doesn't like being handled. When I returned his mouth was bleeding. The assistant didn't apologize and when I asked she said she didn't know what happened. He was shaking and terrified. I didn't see any concern from staff. I called a week later to speak to Meg and she said to call my vet as my dog clearly has problems. I was disgusted she was suggesting the lack of professionalism from her staff was my dogs fault. It's bad enough my dog was bleeding. But to suggest my dog was at fault and relinquish all responsibility is outrageous. I have made appointments before and turned up to be told there is no appointment fory dog. I never get an apology or concern from staff.

They injured my dog on the paw and cut her thigh and they didn't even finish the groom refused any kind of discount for the damage done to our dog as they blamed her for wriggling! She's a dog! She is not at all aggressive or anything and has had no problems with any other groom her entire life!! I will never use the groom room again and certainly not here! Don't do it! I'd give zero stars if I could. Our poor dog has been traumatised.