Atlas Copco UK

Dear Sir/Madam,I am writing to you regarding the FX15 x2 Breakdown. Our company has two air-driers from your company, both of which have experienced issues at the same time and are under warranty. Despite numerous attempts, we have struggled to get in touch with you. As we approach May, one of the air driers is still awaiting repair and return to us, even though the item is owned by your company.I would like to bring to your attention the problems we have encountered with your service. We have been forced to call out an engineer to inspect our items, as you did not agree to take them back to your yard for repair under the warranty. Shockingly, the engineer spent only 20 minutes with the items but we were billed for over 2 hours of labour, which cost more than the item itself. Additionally, we were booked in to bring the items to your yard ten days later, but were informed that you needed to look at them and then order the necessary parts. This is an example of overcharging for a service that has not been provided.Despite our best efforts to contact you, we have not received a response from you for three weeks, which is unacceptable. The incompetence of your company has resulted in massive breakdowns on our equipment, which cost us over 60,000 pounds. We urge you to contact us immediately, otherwise we will be forced to seek legal advice as we have suffered significant losses due to your poor customer service.In light of the issues outlined above, we advise caution when dealing with your company, and we look forward to hearing from you soon.Yours faithfully,Adrian Williams

A good company to work for.

Top class facilities. Excellent service and nice people. Great company to work for!

I tried to buy parts for an XAS68 mobile compressor a week ago (10 June 2020). The lady who was supposed to deal with my issue said she will send me the pro forma invoice, but eventually refused to even answer my calls. Yesterday, I called again to complain, but nothing! Are these people serious? I can't believe a company of this size and stature deals with its customers in such a manner.

Atlas Copco is the kind of company where people really make an effort to be helpful and get things sorted for you. Great products, great service, great people!

Very quick and professional too respond to any issues.Regular services reduce issues to a minimum.

Despite a needlessly difficult transaction the company has shown it is open to feedback and prepared to take it on board, which is what reviews are all about.

Very reliable service with knowledgeable staff with great customer service.