Dorset Council Waste Services

I heard 2 trucks yesterday morning 29/4/20 yet they managed to miss our entire road. Bins are overflowing. Tried to report bins missed and told to wait until 4pm only then to be told I have to keep.it for another 2 weeks. Where the hell are we meant to.put the next 2 weeks or recycling?Absolutely useless

My bin collection is regularly missed. I reported this on many occasions, but nothing ever seems to be done about it. Very bad service!

Useless, green waste collections started again today after 6 weeks off. They drove to the end of our road and just drove off. We phoned to ask if they could turn round and come back as they were only in the next road. We could not get to them as we are having to shield because of covid. Office told us they could not do that and that it may not be collected again until next scheduled collection. No good when our bin is overflowing. No wonder flytipping is going crazy round here now.

Appalling service. Pity it's not possible to accord a Zero. Unreliable, dysfunctional and dishonest . Dorset council staff, you should be ashamed to let this apology for a service continue. When are you going to do something about it.?06.04.20 And so it goes on... Today, the recycling bin was taken, presumably to empty, but not returned!! No idea where it has been taken to but the upshot is that we'll now have to waste Council resources by ordering a replacement. No wonder Dorset Council rates are so high.

On 3 Mar 20 the DWP glass collection was missed. On the website it said Operational Problems" and that there would be no collection until the next collection. This means that our street will be covered with individual empty bottles and the residents will have to take out these bottles but not in a container

waited weeks for bin to arrive, when I contacted DWP it took them a day to get back to me to tell me there had been a delay at their depot. Don't wait for your customers to have to chase you up, contact them and apologise you wastes of space.On the plus side, the waste handlers on the truck are always hard working and helpful. Maybe the office staff should be trained by the front line staff?

Where do you begin? I have lived near Wareham for 3 months and missed collections are a regular feature. By comparison, I previously lived in Poole Borough and not one collection was missed in over 30 years, except when we had very bad snow a few years ago. I live at the top of a very small lane and the binmen made it clear that they were not going to bring the van around for me and I had to leave my bins halfway down the lane. Neighbours then complained that I was blocking the lane and they couldn't reverse out of their drives. Even after I obliged the crews by dragging my bins to their suggested location, there was no guarantee they would bother collecting them. Now, I drag heavy bins all the way to the entrance to the site to ensure they are collected. Great fun when you have a painful shoulder and hip. In any case, I shouldn't worry too much as our recycling collections have now been missed twice in a row. Neighbours have obligingly informed me that the service here is appalling, as if it's just a fact of life in these parts. I reported my woes to the Waste Partnership a few weeks ago, hanging on grimly for over 10 minutes until someone answered. I had previously aborted umpteen calls as it is nearly impossible to get through. Someone helpfully logged my request for an agreed collection point which does not constitute a nuisance for my neighbours, where my bins will be reliably collected. I was told my request would be passed on to the depot manager who would come out on a site visit. That's the last I heard of it. I have a car and can drive down to the tip; I worry about people who are elderly or without transport. One of my neighbours told me that one of the crews has reportedly said that the service is a shambles and that they are forever playing catch-up with collections. It doesn't help that the crews knock off at 4pm come hell or high water and no additional collections are scheduled after that time. Sorry guys, my neighbours may be resigned to appalling service but I am shocked by it, having come from an area where waste collection was always reliable and professional. What's Dorset Council going to do about it?

I used the Dorset Waste Collection Service web site to report that my large household recycling and my garden waste bins were starting to split. Within 16 hours of my message, my replacement household recycling bin was delivered and the driver informed me that they were waiting for a new stock of garden bins to arrive. I had expected the process to take weeks to trigger not 16 hours. I have received nothing but excellent service from the DC Waste Services over many years. Well done!

This is my first review but i felt it was desperately needed due to the shocking way this business is run. No commercial collections in a month, every each time told our bin was not out and that we still had to pay! We offered Camera footage to show this was not the case only to be told that we were 3 days late complaining. Do not Cut These guys any slack.You will only end up paying for a service you DO NOT Receive!