Pandora Chester

My daughter adores Pandora so whilst on a shopping trip to Chester, we visited the store. Initially all was great, lovely assistant helped us with an enquiry, then left us to browse. Whilst standing at the counter of bracelets before the exit, we were looking at a different bracelet to add to her collection, we were rudely asked by another assistant if she could 'slip in' which actually turned into her fully moving us out of the way, then moving us sideways as she brought another family in to see the exact same products we were looking at. With that we left, no purchase and a very disappointing experience. Bad show Chester, improvement required and maybe employ staff with some manners. Not what we expect from you.

I had a great experience here when I was shopping for new charms!Meg helped me choose 7 charms and a charm protector for my bracelet. It is now complete and I am so happy with it! She was very knowledgeable about the products and gave me great suggestions. Thank you :)

I was dealt with by a lovely young lady called Meg.She was helpful and so lovely from start to finish and went above and beyond. More than I’ve ever experienced in a Pandora store beforeAbsolute credit to the company and store.

Lovely store. The lady who dealt with us was very polite and friendly. we puschased the ring below and also a charm. Love this store. Would highly recommend. Many thanks.

We were greeted by Caitlin E who actually looked aftet us yesterday to. She was absolutely fantastic. Very helpful.and informative and friendly too. Nothing was too much trouble for her. She made 2 ladies very happy. We feel she deserves the MAD Award" - "Making a Difference"Thank you so much for all of your help

Im type 1 diabetic had a low blood sugar meaning i needed sugar immediately. Asked a member of staff at the till if I could take my mask off to eat some sugar, she was extremely helpful and said yes of course and offered to give me some chocolates from the back. I thought this was extremely lovely and really shows the level of customer service this brand can provide, I have an exemption card but choose to wear a mask and the fact the staff member offered to help me out was just incredible. Can't remember her name but sort of light brown hair and she was lovely! So thank you so much!

Always a pleasure to visit served by a well informed and pleasant young lady called Anna thank you for your service will visit here again 5 ⭐

Popped in to buy a small gift..Great range of jewellery but only looking for a pair of earrings.The lady behind the counter was very polite and friendlyWas very helpful and nothing was to much trouble..

I was very pleased with the service my daughter received in your Chester store, we had bought her a princess ring 2 Christmas ago and the ring had recently broke, we went to the Cheshire oaks store to see if there was anything they could do, and was told to go to chester and they would be able to help as the ring was purchased there. my daughter went to the store on a Saturday afternoon (6.04.19) the young girl immediately help my daughter as she was on crutches, and she told the situation to the young girl and she went to speak to her manager and came back and resolved the issue straight away. we were over the moon with the quality of service for a Saturday afternoon. the young girl is a credit to your company. I hope you can show her this review and get the recognition she deserves.

Recent Christmas shopping trip to Chester. Worse experience in all the shops I visited. Walked in and felt very rushed. No time for browsing, asked straight away what I wanted then escorted to the desk with a few charms shoved in front of me. My husband even tried to point a charm out to me that he thought I might like for myself and the assistant just said, yeah it’s that one. Also found him extremely unhelpful with the packing up process. You either pay for the new packaging or get a little cardboard box shown to you and get told, that’s all you get now! This experience actually ruined part of my day!