Holiday Inn Express Newcastle Gateshead, an IHG Hotel

This was our second visit to this hotel equally enjoyable as the first. On this occasion we checked out and visited IKEA spending quite a while in it, reached into my pocket for my phone and PANIC! It wasn’t there. Having NO idea where it could be I decided to start back at the hotel. On entering I explained to the gentleman at the desk that I had stayed the night before in room 104 and he immediately stopped me…”I have it here”, he said he found it in the room when he went to fix a light I reported earlier. What a lovely honest man, a real gem for any employer. I thank him and I thank the Hotel for employing him. He is a credit to your company.Holiday Inn Express…….I am impressed!THERE ARE HONEST PEOPLE AND BUSINESSES AROUND.

Amazing hotel. Perfect for our needs. Lovely and clean. Well stocked hospitality tray. Large room. Staff so polite and friendly. Will definitely stay again as we love this part of the country.

Stayed here for around a week on business, the room I got had two single beds, but they kindly managed to find me a double bed, being 6ft this was better. The room was fine, good TV, WiFi etc. Sleep quality was pretty good, comfortable bed. Breakfast was excellent and one of the best I've ever had at a Holiday Inn, compliments to the chef and all the staff here! Enjoyable stay.

Stayed to watch the Newcastle came, location was convenient as there is a bus stop outside the hotel. Lauren on reception checked us in, she was polite and friendly.I didn’t sleep well as the bed was hard and could hear noise from guests entering and leaving the lift, we were in room 400.The room was clean and had everything you could need for a stay.The bathroom was not private at all. The door opens and closes on to the toilet so someone could use the shower whilst someone could use the toilet, not ideal.The hairdryer in our room was broken, I rang reception and requested a new one to be bought to our room as I had just got out the shower. It never arrived which was disappointing.Troy was our breakfast waiter who was lovely, breakfast was hot and fresh with plenty of choice.Overall I probably wouldn’t stay here again due to the lack of sleep.

This is in my opinion a rather isolated hotel to stay in and is not worth £80 a night compared with some hotels in the Town. I'd stayed there as it was within walking distance of the client office.The room and bathroom were clean and good size but they are showing signs of wear and tear. Wifi was good as well as TV.The bed was too hard and uncomfortable. I'd also wasn't impressed to find that the kettle haven't been properly rinsed of descaler liquid.The breakfast was of poor quality that I should have good to the TGI opposite the road.