Premier Inn Glasgow City Centre South hotel

If you are planning to stay in this property... Be ready for random staff entering your room before your checkout time.No doubt the rooms are nice but we faced issues while check-in .... We had asked for early check-in yet waited for around 2 hours in the waiting area and the receptionist didn't bother to convey us that our room was ready and we could move in. We got to know that our room was ready after one hour yet we were laying on a chair after a hectic travel as the receptionist did not feel the necessity to inform us!The next day we were asleep long ago before we had to checkout and the cleaning staff entered our room randomly. This was really very terrible . No sense of privacy!Untrained staff. Though the restaurant team was nice and co-operative.But on the day we reached there and asked for some refreshments we were denied saying that the restaurant is closed that was really bad on the part of hospitality.

Decent hotel, in a convenient location.Room was ok but family room was small compared to other Premier Inn.We stayed 3 nights, the last day we requested a toilet paper from the reception, they said that they will bring one but they never did.

Warning! Student Halls of Residence to the Rear of the hotel. Loud parties at 2am woke me up. No refund offered when I complained. The 'Good night guarantee' is not possible in this location.

Great location, quite and comfortable. The staff are lovely and very helpful. Very clean. Very easy walk to Glasgow City Centre or to Bridge Street Subway station. It’s in a quiet location for being so close to the city centre. Also, has a car park and it’s outside the Low Emission Zone.

Me and my partner arrived at the Glasgow South Premier Inn in the Gorbals on the 21st September 2023. We went out for dinner and came back and after using the bathroom, we noticed the water in the toilet itself began to overflow and was not flushing correctly. We went downstairs to reception and were asked to go back upstairs and wait. A staff member came up 10 minutes later with a toilet brush and attempted to fix the blockage. As expected, this did not solve the problem and we were told we would need to wait until the next day for maintenance to sort it out and in the meantime to continue using the toilet brush ourselves. As guests, we do not expect to carry out situations the hotel itself is responsible for. We also made the staff member aware that this was not okay, we do not feel comfortable in the room without a working toilet, which is a necessity. I personally would not leave my own toilet like this in my own house and expect people to use it. We were told there were no available rooms to transfer to while the issue was being dealt with. The next morning we went out and were advised that the maintenance man has been in. We went upstairs to find the toilet still blocked and still met with no rooms were available. We finished our stay and the next day I contacted the management who apologised and advised that actually there would have been rooms available and unsure why we were told that. She advised to contact guest relations the following day as it was the weekend and she advised she put notes on the system to receive a full refund.I contacted guest relations the next day and explained the problem she advised that there were rooms available and we should of been transferred and I was absolutely disgusted by this because it was extremely unhygienic and disgusting, absolute neglect by the staff members. They said they could not find the managers note and could not get through to the hotel therefore will only refund half the payment and it will be in my bank in the next 15 working days. I phoned guest relations back and told them I was unhappy with this outcome and would like a refund. I had to explain the situation again to another member of staff. She again was very apologetic and be happy to offer a full refund. I paid £162 for the two nights and as two refund were put through, I was advised I would receive two separate payments of £81. I said I was happy with this and thanks for their help.I received the first payment in October but as the 15 working days passed for the second payment, I still have not received this. I have contracted guest relations multiple times. Worth pointing out everytime I am put through, it takes over 45 minutes to answer and I have to explain my situation everytime. When I phoned the first few times, I was advised that the refund request has been submitted and I should contact my bank. I contacted my bank who advised that no payments are pending. I phoned back and I was then told no refund request has been submitted and I was absolutely furious as I was told this off of 3 different members of staff. I was advised that it has been definitely put through now and I can expect the payment that week. I asked for reassurance. As expected, the payment did NOT come that week so I phoned back in absolute fury. I was met by a very arrogant team member, who kept interrupting me to the point I actually had to ask them to stop to allow me to speak. They then advised that they have put a request through and I asked for proof of this as at this point I did not believe them. He said he does not know when they can get back to me with it. Over a month I have been waiting to finally receive an email that advised they will “try their best” to raise it with their payments team. The exact same response I got on the phone.Absolutely diabolical and I will be taking this higher until I get a response and refund from someone.

Very cold room, we were given a heater but the room still didnt heat up. The heating kept cutting on and off, so the room couldnt get to a proper heat and stay at that heat.

Family room had a nice big walk-in shower. Great for families with older kids but may not be as suitable for those with younger children.Otherwise can't fault the place.

Staff very friendly despite being worked off their feet. Room clean and comfortable. No cooked breakfast available as chef was off sick. Did get charged a lower price for a continental breakfast which was adequate.

Had a lovely stay you need more staff etc clean and very comfortable beds a nice breakfast only 1 thing I notice 2 signs on outside of building new ones look dull and old also 1 sign on ground needs new sigange as old looking g comurfade etc and also I would buy all white netting g for windows as the ones are clean but faded now with age a d the sun etc can you look I to this thks

Lovely clean and comfortable room. I had an excellent breakfast. Conveniently situated near centre.