Chirk Surgery

I used to be patient at this surgery I have now moved out of the area. The reception staff are friendly, the Doctors are great. Always respond to requests.Chirk Surgery are 100% better than my new doctors. My new doctors are awful, they never answer the phone, reception staff are rude.It has highlighted how brilliant this surgery is. It is an asset to chirk. I wish I could come back.

Great help. Helped my pregnant fiance in an emergency. Robin thankyou. Taxpayers appreciative!

Rang yesterday 30/10/2023 to make an appointment, first available 14 December. God I dread getting old or really ill.

I've been unfortunate enough to need to speak to a GP on several occasions in the last 2 years. On all occasions I have been very impressed and feel I have been given good advice, in a friendly manner, and treated respectfully here at Chirk. The system worked well for me, and I always managed to see a GP/nurse on the day I made contact.

Been trying to get an appointment for treatment for an ear infection for a week only to be told that there’s no appoints for 28 days and to ring 3 times a day to get in with the nurse or doctor. Doctors and nurses are lovely but the receptionists are very rude and need retraining as they’re at the frontline of dealing with peoples lives and wellbeing and they really need to take it more seriously.

Always an amazing help with any problems I have an quick to point me in the right direction for any help needed

Great staff and the GP’S are very attentive and thorough. Very impressed with the service throughout in Chirk Surgery

Update - I received absolutely outstanding service on my second visit - -Given an appointment and it was then cancelled by the surgery as I was asking for a check up having bumped my car.I was then informed the doctor would not see me as it was an RTC and I was told to go to A&E. Ave 8 hour wait.I asked to speak to the practice manager to explain and despite this being 8:10 in the morning was told she/he was not available all day. Completely unacceptable if the doctor had completed a basic check and felt an A&E visit was more appropriate I would have gladly accepted the advice. I went to the Minor injury clinic in Oswestry and was seen within 30 minutes they even allowed me to work on e mails in the car and rang me when my appointment was about to come up. Outstanding service offered by a warm friendly caring team.

Understanding staff, both nurses and Drs really care. Happy with my health being properly looked after by Chirk.

Frustrating call today as needed Drs advice on treating daughters rash. Advice passed on by receptionist staff rather than Dr. Therefore questions and concerns were not able to be answered. When i ask for more input I was 'shut down'. I'm afraid this was an example of Inadequate service provision. You must listen to patients queries and ensure these are addressed by passing them on to those who can answer them. Not just dismiss them.Please note my previous contact with the surgery has been very positive so I am sad to be writing this feedback.