Beaverbrooks

Bought a TAG Heuer watch here a couple of years back, and the strap needed replacing, so came back and asked what to do. Beaverbrooks staff said that I needed to send the watch to Switzerland!! Subsequently, I went to TAG Heuer in Oxford Street today, they said that was nonsense, and will replace the strap in- store for me. I think your staff need retraining, or your store practices are lazy. Not coming here again.

Amazing as always. Staff are precise and knowledgeable. I have purchased many items from this and Will come again.

Went in to by a ring the other day as was assisted by Reece. He was so personable and made visit a really lovely experinece, rather than just a transaction. Top notch customer service!

I order 2 rings in-store and one of the rings I was supposed to receive was a wrong size which I got told would be resized for me, I then received an email saying that it is in-store and called on the phone to the Stratford branch after which the lady on the phone was very rude and wanted to get me off the phone as soon as possible and said that if that was what was said then it will be done. I will never buy a ring from here again

Ben provided exemplary customers service and technical know how of the watch I was intrested in, without any sales pressure. Their price matching policy meant that I was able to purchase it straight away. Thank you also for finding a compromise with a gift I was getting from another retailer ( I much prefer yours).

I had a question about a diamond ring I was going to buy online and the lady at the store was quite rude and unhelpful. I dropped the purchase altogether and went to another chain.

The Longines Perpetual Calendar is something of an interest to every watch enthusiast.Due to high demand, we couldn't find this morr often and upon checking out, we had figured it out that we can see it here. So one day, we have been to this place and a wonderful lady showed this and had a detailed discussion on the movement, availability and quotation.As I was eyeing someother watches too, I mentioned to get back to them at the earliest and as we are done, the representative started addressing other customers.Now the real nuisance starts. Interconnected to this outlet, there is an omega store, and I also had the Omega MoonWatch in my check list. While approaching that sotre, another representative frombraver brooks was so much making sure to convince us to buy this Longines and sorta created some uneasiness while checking out the moon watch.I earlier waybted to rate with a 5 based on my first experience but the unnecessary nuisance this other person created has made me give a 3.To the management, don't force people to buy and no customer will be interested in unnecessary suggestions. There are many Longines and Omega stores elsewhere and in this current world, everyone is well informed about the models and no one needs any unnecessary guidance.Due to this, I can clearly say that you lost your business. In case I consider the Longines, I would prefer going to some other outlet.

I can't recommend them enough. Their engagement ring collection is impressive, and the staff are incredibly supportive. A special shoutout to Danny for his expertise and guidance in helping me select the perfect ring. My fiancé is thrilled with it. Plus, they provide lifetime cleaning, future purchase discounts, and optional insurance. The flexibility to resize the ring later is a great touch.

Having problems with my omega watch, a jewellery shop in lakeside putting a rubbish battery in now it has closed down, so l went to the omega shop in westfield at stratford, we'll you could not have a nicer person than ELOD ,so helpful, big smile, could not do more ,shame there are not more people like him, the world would be a better place.

Saif was very lovely and welcoming, helped me with everything i needed and had a positive ora. Very happy with customer service. Thankyou.