Bupa Dental Care Alderney

I've needed a fair amount if treatment this year and so far all my experiences have been very positive. Today I had root canal treatment which I was a bit anxious about. However both Russ and Lucy really made me feel at ease. Explained what treatment i needed and gave me the options, which allowed me to make an informed decision on what procedure I had. Both very professional and friendly. Thank you to the both of you and the rest of the team at Bupa Alderney.

Can someone please answer your phone, I have been trying to contact your clinic for 2 days now, no one ever answer the phone.

Amazing visit today, wisdom tooth extraction by Rasoul Najafi-Asl, I didn't feel the injection at all and the tooth was out very quickly. I was meant to be referred but, he said it could be done after routine appointment, he was very reassuring and made sure I was ok throughout. When I booked emergency appointment last week, I saw dentist within 2 days, staff here are amazing, I'm also a NHS customer.

Not very friendly staff - made me feel uncomfortable! This was my first appointment since lock down. I checked in at reception ok but then asked if I could make an appointment for my husband who was having a problem with his teeth. The receptionist told me that he had an outstanding amount on his account for a missed appointment. I queried it because we had not heard anything from them since lockdown, to which she shrugged her shoulders and said that maybe he had arranged the appointment himself as if he might do it without me knowing! I said I would contact him to clarify the situation. As I thought, no appointment had been made or missed to which the receptionist said she could see if the manager would waive the charge. So I said could she do that to which she replied the manager wasn’t there!When I got called into the dentist she didn’t even turn around to say hello or even acknowledge me so I just sat in the chair, after a while she asked me if it was for a checkup which I confirmed it was. The few words she spoke after that made me feel uncomfortable and embarrassed about my teeth. She never told me that the checkup was over just sat the chair back up and walked out of the room! So I got up and left.I never had a problem with them before but I’m seriously thinking about changing my dentist after this poor experience.

I have been a patient here for the past 10 years. The staff are helpful, friendly, personable and they make you feel at ease. In particular - DentistRasoul Najafi Asl and Lead Receptionist Debbie Hooper. A great dental practice!

I hate these people. They never answer the phone! You always get a recorded message our staff are busy helping other patients"

I saw Dr Ibrahim for my check up who was very thorough and clear with what needs doing, the nurse Maisy was lovely and really helped me through it. The reception team Jade and Sarah were very welcoming and kind, couldnt reccomend enough! definitely coming back, what a lovely team!

My Mother, Yvonne Bennett, was very impressed with the service she received from Maryam Ilkhani. She found her to be friendly and professional. She had bridge work done and it looks very natural. She felt she received great teeth care here.

My daughter sees Ibrahim and he is always kind and patient with her!! The nurses are super sweet and generous with the stickers!! And reception very helpful!! a wonderful team

Absolutely fantastic results from the dentist with expert advice and help. With recommendations for further treatment and advice on hygiene requirements.