Nuffield Health Norbury Fitness & Wellbeing Gym

It’s my closet Nuffield gym but I avoid it at all costs. The facilities are awful, the gym equipment is very old and constantly out of use. They charged my partner £15 for a guest pass however my original tier 1 gym (Bromely) always has at least one guest pass per month for paying customers to use - I pay for a joint membership which we use once per week so a £15 charge to use the gym seems ridiculous. I will continue to avoid this gym until they offer better service for customers and better facilities.

Decent gym for the area, classes are what sold it for me so I signed up for 12 months today after trying it out for a month (paid). Staff are super friendly and the general manager provides excellent customer service. Only things that need improvement are the mats for the classes, they look like they’re 20 years old so I bring my own! Steam room has also been out of service the whole month so I’ve been unable to use it which is disappointing.

While it's true that there are some negative reviews, my continued presence at this place is due to two main reasons. Firstly, my love for swimming keeps me coming back. Secondly, the classes offered here are truly worthwhile. Among them, my favorite is the body pump class with Ade. It's moderately challenging and enjoyable. Ade's approach always makes everyone feel welcome, regardless of their pace or ability to keep up with the exercises. Her supportive attitude ensures there's no pressure, fostering a comfortable and encouraging environment.

It's not great. It's clearly in decline, steam room doesn't work most of the time, very tired looking. I only comes here as they have a sauna. The air con doesn't work well in summer very hot in the weights area. No point to complain as it will fall on deaf ears.The gym group down the road has better facilities and cheaper - if only they had a sauna/steam room I would leave Nuffield straight away.

Something is always broken if it’s not Steam room, Sauna room or be a shower room. Equipment is way too old as well! Not sure what the management are doing to be honest of this branch perhaps higher management needs to look into this but I get the feelings they are not bothered either! My advice do not join unless above are sorted or upgraded!

Terrible old gym which belongs in 1998. You can put up with that, but you can’t put up with the small number bullies who think they run this gym with their clique. Bullying others and supported by staff too scared to grow a backbone. Awful environment.

My friend and I went to the gym today, I'm a member they charged her £15 to use the pool, Which was full of children haveing swimming classes. We spoke to the manager but He still made us pay. I don't mind paying for a full day to use the facilities 20 min swim in a pool of kids is unreasonablem bu

Out of date equipment at least 20yrs old. The steppers are totally worn out making horrible grinding noises. Equipment is always broken being repaired slowly. The air con is useless in Summer.Changing rooms are run down and terrible condition. The whole gym needs a total refurbishment. They also try to kick you out 30 min before actual gym closing time.The budget gyms have much better and newer equipment for much less cost.Don't join unless you are ready to be very disappointed.Nuffield should be ashamed of this gym.

So.. I’ve been a member around 5 months and there’s never been a day I’ve come here where everything is working. Something is always out of service. Unless you come before 5 - the gym is oversubscribed. Too many people sit on machines texting whilst you wait. I still can’t use the app to book gym classes either - I’ve contacted their support lines endlessly but they never answer or call back. It’s a private member gym but the pool is almost unusable due to classes always taking place. It’s not even a nice place to be, as the swimming instructor shouts constantly at the class kids. When the lanes are operated for lane swimming - they’re too narrow which invariably means you collide with people. On the plus side - The gym has all the equipment I need and has a nice view from the gym whilst you work out.