Swan Lane Medical Centre

I have not had such a thorough and comprehensive appointment with a doctor, ever! Dr Choxi was so very kind, put himself out to make sure I had an appointment with him today. In house, all the tests were done, instead of having to wait for referral after referral, and, from the receptionist all the way to the nurses and this amazing doctor, I cannot say enough about how positive this experience was. He took so much time to explain everything, looked back on my records to get the big picture of my health and, while this should really be common practice, these days it is very rare. I am delighted and extremely impressed with this practice. I feel lucky to have found this doctor

The drs are fine and do a great job but the receptionist most off them are on phone to their family telling them to come in straight away cause there's been a cancellation or make personal calls to family then try get through to them on the fone is frustrating cause they can take up to 10 mins to answer cause they are talking to each other or doing something else instead off their jobs and if you got ibs and you need toilet and you not with the surgery or have a appointment you can't use the toilet they need new receptionists who can do the job done

Staff in this medical centre is terrible,lack of experience and always talk very very rudely.Doctors are fine with their service but I think reception staff they think they are above everything.they think they are doctors or nurses.very rude receptionist. Never pick your phone even if you call early morning.

This is the worst doctors surgery ever. I tried to get through to them for over an hour. When I did get through, I was told there were no appointments available as they'd all gone. I was told that I could go and see a chemist. A complete joke.

Receptionists from Hell! Dr Nixon and Dr chowksi, top men. But the receptionists, oh my word! Rude, arrogant, self-important, narcissistic, putrid, dim-witted, obtuse, cold , soul- less bunch of twits! Act your wage, women!Typical exchange:I can give you an appointment in 6 weeks time!""I'm in pain now

I never take out the time to write negative reviews but this place really needed one with their extremely poor service from the receptionists. I called the reception at 8am at 39 weeks pregnant with cold and flu symptoms and was told by one of the ladies (who had a extremely unprofessional tone) that the GP can’t do anything and I should call my midwife. Common sense says that midwife’s don’t give prescriptions out for colds and flus. I told the receptionist this and she totally dismissed me and said there’s nothing they can do after I was on hold for 15mins. I then proceeded to Call maternity triage who said they don’t understand why I had called them as the GP normally deals with cold and flu symptoms, pregnant or not (surprise surprise).She told me to call the Gp back. So I called the GP surgery back and a different lady answered the phone this time and said ‘We wouldn’t have told you to call the midwife as we know they don’t give out prescriptions’. I told her someone at the reception DID tell me to call the midwife and turned me away and I ended up wasting an hour calling everyone back and fourth.I told her the call should be looked into and she didn’t even apologise, completely dismissive and told me that she will book me in for a telephone consultation. I will definitely be changing my GP surgery. The unprofessionalism is unbelievable in this place.

It’s an extreme rarity to get an appointment. The receptionists seem to avoid answering the phone and are rude when they eventually do. Would have rated it 1 star, however 2 of the GP’s are genuinely really good but it’s extremely hard to get an appointment with them.

Honestly, I would give 0 stars if I could!I had the worst experience as a whole..I moved into the bl3 area just before I had a baby, so I thought it’d be ideal to change surgery. Worst decision ever made!Never needed to call the surgery before my baby was born.. but EVERY single time I have called, nothing has ever gone smoothly!My last experience was the worst by far. Had to wait for my call to be answered for over 30 minutes, then the receptionist said I had to wait for a phone consultation. That’s absolutely fine. Then when the doctor called, told me to come into the surgery immediately. Imagine with a 6 month old baby I rushed everything and got out of the house within 5 mins. Then when I got there, the doctor made me wait over 50 mins to see my child.Then eventually he came and said my baby’s name and which room to visit.. I was near the door with a small pram, he saw this and closed the door in front of me.. so I was on my own trying to juggle the door & pram..Then I walked in to the room, and the doctor started another phone consultation IN FRONT of me! Not like I waited 50 mins outside already, I had to wait another 10 mins inside of the doctors office! ABSOLUTELY UN CALLED FOR! I’ve waited long enough with my baby, who was by that time getting wingey!Also DATA PROTECTION, as I heard the whole conversation. I know exactly what he spoke to them about. He Spoke to the patient, and his wife and I knew exactly when he booked the appointment for and why. This was my last time visiting this surgery!

Very racist aggressive staff on the reception areas the two female white womans and the Asian woman very rude racism and aggressive towards patients and other members of the public. This place needs to shut down and needs sorting out. Even the doctors they are all worthless and liers and they talk like they are gangsters I advice every one to leave this place and go anywhere else