Parkfield Dental Surgery Ltd

Very disappointed at how unfairly I have been treated. Was taken off automatically as a patient after just 18 months there even though I contacted them in January with a new address (was not able to book because of lock down) and was told they do not inform you of this policy and neither do they let you know, contact or text you with a prompt. Have been told I cannot re-apply so will now be taking my family to another more helpful dentist.

Really appalling service. Just called to book an appointment to find out that I am no longer a patient because I have not attended the surgery for 2 years. Never being notified in writing by the way. The office manager said that it is too much work for them to notify patients, there is a sign in the surgery which informs patients who can't see it that they must attend the surgery regularly. That's the policy!!!

My wife and I have been with Parkfield Dental in Taunton for a long time now, and have always found the team to be so kind and caring, in particular our dentist Mike Biccard and the lovely receptionists.Yes you may have to wait until tomorrow, if you have an issue, but from our experience if they can possibly fit you in with a dentist, on the same day, they certainly will.Perhaps those that have given less than favourable reviews need to be a little more pleasant, patient and understanding.

Honestly wonderful experience! I just moved to Parkfield due to problems with my old surgery. All the Parkfield staff were friendly, helpful and very accommodating. The understanding, compassion and skill of the dentist was amazing. He talked me through what work needed doing and explained fully without being dismissive or patronising. Really, they highlighted for me how bad my previous surgery was.

One of the people I spoke with last time on the phone was less than helpful. Her manner was controlling and patronising, she made me feel demeaned and I was hestitant to go into reception after my appointment. Once at reception however I spoke with a lovely lady called Amanda who was friendly and welcoming whilst another lady also behind the desk just sat and stared at me through the glass. I do not know who the other person was but if the same person, her manner needs attention.

In September 2020, I called this clinic to get an appointment for my daughter as she had cavity and it was painful. The first person I spoke to said 'If your daughter has pain, call tomorrow morning to get an appointment'. I called in the morning and they said her teeth need to be really painful to get an appointment at the moment. I said 'She has cavity and it is painful for her'. They refused the appointment. I don't know what they expected? For me to cry or something? I then had to pay over £200 to get it sorted at a private clinic. I was told by someone afterwards, since covid the Nhs dental clinics still get paid even if they don't see the patients. To me, this is disgraceful. The private dentist who saw my daughter has a life too but she wouldn't have been paid if she hadn't seen my daughter and she could have chosen not to work but she did!!

Very impressed with this surgery. My wife had braces fitted and a tooth out by Julie who was extremely welcoming and put my wife’s mind at ease whilst having the consultations and treatments. She talked us both through everything that was going to happen step by step and was very helpful in any questions myself or my wife had.Highly recommend.

Excellent service! Lovely staff.Jessica is a great dentist very knowledgeable and helpful. Would recommend this dentist.

I have never had such an amazing service with impeccable professionalism and talent. The end-to-end experience; having a root canal and crown fitted, was virtually painless, stress free and the results: stunning. It's like having my original tooth back.The dentist was incredible. Simply incredible. Watching her and her team work was comparable to a dance. In sync, as a team and flawless.Why would I EVER want to g anywhere else.

Appalling service given by this surgery. Struck off the register without any notification through no fault of my own.As a family we had an appointment in the diary pre-covid that was cancelled by the surgery. Then post-covid trying to get an appointment was informed by the frankly rude receptionist that none of us are now registered.I appreciate the government are being total a-holes at the moment with policy, but it's completely unhelpful for a local dentist to strike us all off in these circumstances.