Bitterne Park Surgery

Not that good can't leave a message when they phone you it's a private number and they don't leave a message.Shame are national health service is going to the dogs.

During my consultation I had to tell the doctor through choked back tears that I can't remember the last time I went a single day without feeling suicidal. At the end of the consultation I was told the doctor did not know any form of therapy I could have that I haven't already tried. Today that doctor has crushed a major hope for getting better.

It's not the 'Living Well Partnership'. it's more like the 'Living Hell Partnership'. Since they've merged, the service is abysmal. You're lucky if you even get to speak to a Doctor on the phone.Unfortunately, you cannot leave a 0 star review.

doctors and nurses are good but you have to phone a main line to make an appointment for 2 weeks time and can only phone between 8.30 am and 10 then after 2 pm. Its impossible to get through straight away and when you do eventually get through you are told all the appointments for 2 weeks time are gone and to phone back tomorrow. Even regular doctors left as they didn't like this new supposedly better system. Who know they are going to be ill in 2 weeks and if you are you could be better by the time you get to see a doctor. you could if urgent get sent to another surgery withing the new service which could be a few miles away. you can only register with your surgery if you live within the area but then they can send you anywhere. If you phone for repeat sick notes or to query medication they always say they will get back to you but never do. they didn't seem to pass messages on. The whole system is a mockery and no-one wants this when feeling unwell. I had tests on lump in throat at start of year as they thought it was cancerous I waited over 8 weeks for results even though I was seen at hospital within a couple of days. and got results from hospital before doctors knew. Medication that I was supposed to be put on for 6 weeks after tests was not even prescribed until afer 5 weeks as although requested though new system several times no-one did a prescription

I have genuinely been really impressed with this doctors - E-consultant is brilliant and they almost always ring you back the next day. I’ve had to book an emergency appointment and again, been seen same day. Receptionists were lovely and blood test incredibly efficient.

If I could rate it 0 stars I would, they have consistantly lacked a duty of care for someone in severe chronic pain and have been for 10 years. Actively ignored me, refused to put me on decent medication to manage my life and will happily let me live a life of misery or kill my self instead of looking at my like a human being with real problems who needs help and support. Disgusting place and I cannot believe I've lasted this long here. Avoid or change surgery's.

Nice and friendly but beware of going in around 8.30 as traffic is a nightmare not helped by cars parked either side of the road

Patient here for 7yrs+, never needed them before now & am realising how utterly awful this surgery is. Will start looking to register somewhere else ASAP. Had an accident at work, no appointments, only tele consult. Requested a fit note for 2 weeks, waited 5 days & got a note for 1 week with the wrong dates on it. Rang to query, toldrequest a new note. Asked for 2 weeks, waited another 3 days & got a note for 1 week. Half way through that week I requested another note, received email from surgery, saying they would reply to my request by 18:30 on Fri latest, No reply or new note has been received. Meanwhile my employer is understandably losing their patience. So to recap, I’ve requested 3 fit notes for a 5 week period & only received 2 notes covering a 2 week period.

They need to disband the stupid living well partnership. All that it's achieved is there now being a complete lack of doctors and nurses available to actually help people. Some people, myself included, struggle to travel to other surgeries and therefore need to be seen at their local one. I called as soon as they opened at 8am this morning as had been advised by 111 to do so. I was told by the surgery receptionist that I would get a call today. Got a call back at 9.45 telling me I wouldn't be seen or called back today and to go to the other side of Southampton to the hospital. Only after crying down the phone was I then put on hold and told that oh actually I would get a call today. Absolutely useless service who doesn't care about the people that have been put under their care. Would give 0 stars if possible.