mydentist, Station Road, St. Ives

Managed to see Robert on the same day for an emergency due to a wisdom tooth infection. Having seen Robert a few times since I would really recommend him. All experiences have been positive here.

Dr Robert Horseman is professional, highly competent, efficient and willing to accommodate people in different situations. I deeply grateful to have him as our dentist. And his dental nurse is also helpful, efficient and effective.Many thanks!All the bestCatherine

Nobody really likes visiting the dentist however visiting my dentist is like visiting family. Everyone is friendly and helpful- all treatment fully explained so no surprises and always looked after professionally with great care.

Best dentist experience I've ever had. My first appt at Station Road was early July 2023, due to a hole (felt like a crater) that had appeared in a wisdom tooth. The pain had gone but the hole was there and had become a real food trap. Like many, I'm not a huge fan of the dentist visit (too many fillings at a young age involving way too much pain), and due to the lack of NHS spots available, decided to go private. I saw Andrew, who immediately put me at ease. Great chair-side manner and explained everything in detail. Advised me that the days were numbered for that bad boy tooth and to book an extraction. Really not what I wanted to hear. Two months later and I'm back in the chair, really wishing I wasn't - my anxious anticipation for pain, blood and a mouth full of medieval tools was off the chart. But, all totally unfounded. Yet again, Andrew put me at ease, talked me through everything he was doing and used enough anaesthetic to do whatever he needed to, with no pain. At all. Even numbed the areas where the anaesthetic injection was going, never had that before. So, if you're a little bit (or a lot) anxious about the dentist, Andrew's your man (or I'm sure his colleagues are equally caring). Highly recommended and the best money I've spent this year.

Been a patient for many years, had an appointment just before Covid, next appointment cancelled due to Covid. No follow up appointment made, thought this was due to patient backlog. Tried to book an appointment now told been removed from patient list as its over two years and won't be reinstated. The practice must take some blame as they did not follow up on cancelled appointments.In response to your response, I never missed an appointment in 15 years, I did arrange an appointment, which was cancelled by you, probably due to Covid but never received a replacement appointment. Therefore I met the criteria to be retained as a patient at your surgery.

I had two fillings this morning with Mr Horseman who was professional, friendly & kept me informed throughout the procedure. I was anxious but hid it I felt the best I could. He worked quickly & checked I was ok with time to gargle & checked I was happy with the result showing me in the mirror & offering more polishing if I wanted. Thank you. Having a cuppa tea before work so my numbness can pass. I recommend as clean & comfortable. Well done to all the team helping him, from receptionist to dental nurse with him keeping me comfortable.

Very disappointed that after 10 years of being seen by various nhs dentists at this surgery I am now unable to see one. My dentist went on maternity leave and has chosen not to return. Haven’t seen a dentist since June 2022 because they cancelled my December 2022 appointment. I must now wait until they employ a replacement early next year, if at all. However if I would like to pay £66 and follow up with private treatment I can have an appointment next Monday. What a caring practice!

Took my daughter to the hygienist here after being unable to get her into our normal dentist surgery.The hygienist was absolutely fantastic with my daughter, who is extremely nervous about these things. She was patient and kind, and completely understanding of my daughters nervousness.However, when I booked the appointment I was told the fee for the appointment, and asked to pay a deposit. No problem.Upon arrival we were booked in and told to take a seat, payment would be taken at the end, again, no problem.When we got into the hygienists room and I had coaxed my daughter into the chair, I was then asked if I had filled in a form, which I had not, as I had not been given one. I was then informed that the price for this procedure was £30 more than had been originally stated over the phone as we had not been to the surgery before.I was asked if we still wanted to go ahead, and due the nature of my daughter, I didn’t really feel I had a choice as she would never go back if we didn’t do it there and then.I understand that there is a fee for outside patients, but I was not informed of this at any point until, in my opinion, it was too late.There was plenty of opportunity for the receptionist to rectify his mistake and when I mentioned it as I paid, just to make them aware for other people who might encounter the same thing, I got a quick sorry and a card machine thrust at me.The 4 stars are purely for the hygienist who dealt with my daughter so brilliantly.