Premium Sound

Don't normally write reviews but this store deserves one. I've never had such great customer service not only from a sound store but just any company in general. Kind, accomodating, informative and just all round pleasant to deal with, the list could go on.I would recommend buying from them to anyone.They have gained a customer for life from me.

Nice facilities and equipment, planned to hear 2 speakers but one was out with another customer. Still helfpul and informative staff, will return.

Cannot fault the customer service. Purchased an ex-display SVS SB3000 from these guys and after a few months it developed a fault - Premium Sound had it collected and sent me a brand new unit with practically zero quibbles or questions. Will definitely use again.

I purchased two speakers on behalf of a client from Premium Sound. Alex provided great service and follow up from start to finish. Promt email response, careful delivery, all very professional, I will definitely deal with these guys again.

Extremely knowledgeable in their field and one of the best customer service experiences I have ever had. Would not look anywhere else for audio related products.

Ordered a new pair of Meze 99 Classics online which arrived in less than 24 hours!Website chat functionality and their staff are really helpful, and answered a number of questions about the headphones before I purchased.

Very professional service, very helpful staff, a wide range of brands. They allow you to spend hours in their demo room trying different component combinations. We've got most of our components from Premium Sound.

Premium Sound is an outstanding place to buy audio gear. The staff are knowledgable and experienced and the level of customer service is superb. I recently auditioned several sets of headphones and the staff could not have been more helpful, professional and courteous. They even made me a delicious coffee to drink while I was trying different headphones. Premium Sound have an excellent range of audio equipment and what they don't physically have in the shop they can usually get. Email then to arrange a demo of whatever gear you need. I would strongly recommend Premium Sound for all your audio equipment needs, a well deserved 5/5.

Couldnt be happier with the service I received, insanely good deal on some Focal Headphones with free next day postage. Great staff and customer service, will definitely be a return customer.

Just bought the new Yamaha R-N800A streaming amp from Premium Sound as they were the first retailer in the UK to get stock - even before the flagship Yamaha store in London!My pre-sale comms with the store were excellent, prompt and knowledgeable. And when I finally ordered the item it arrived the next day as promised.I've now had the weekend exploring this great new streamer amp and I love it. It's a big beast but with power and scale to match its size - all encompassed in a lovely classic design. Streaming is razor sharp as I would have expected but listening to records was a real revelation, compared to my previous class D amp - so much better. I had given up on vinyl until now now as high res streaming was always better but I could be converted back!Yamaha seems to have combined the best features of the A/B class amps with all the latest technology to make it fit for the 2020s. Most importantly, the sound is big, warm and effortless. I haven't tried the YPAO room acoustic correction thingie yet but will do soon.Yamaha have come up with a winner in their new R-N range of amps which seem to have something for everyone's budget and needs. And Premium Sound is the place to get them!