Keston Boilers Ltd

Exactly the parts I needed for the ideal Mexico H24 at a sensible price and next day delivery - brilliant.

My mother-in-law has just moved into a new flat which has a Keston Boiler fitted. I can't find a Boiler contract company that will touch Keston. I thought I'd ring the Company direct for advice. First time I was cut off. Second time, I've just passed 30 minutes waiting. I think I've found out why no one will touch them.Rubbish!!

I had a pair of Keston Heat2 installed and from the moment i needed to use them they have Fault codes galore they are such a pain even the company that installed them are not interested and neither are Keston themselves.

A truly terrible boiler and absolutely appalling customer service. Do yourself a favour and don't buy one.

We just bought a new boiler from this company. The engineers have installed the boiler two days ago, but is not working, because there is a manufacture problem . Since then, we are trying to get someone from Keston company to come to have a look and to fix the issue, but the customer service is ridiculous. They have no consideration for the customers. We have a 7 month old baby and we have no heating and no hot water on this period of the year! stay away from this company and don't make the same mistake as us!

Keston customer service disgusting I fitted a keston heat 45 just under 2 years ago it went wrong I needed parts for it even though it was still in warranty I had to buy them myself I would never fit another keston boiler and never recommend them in my opinion they are a disgrace

Possibly the worst range of boilers to grace mankind, lethal and parts costs are redicilous.

This is the worst company I've dealt for years. Customer service is simply appaling. The fan of my Keston C36 Combi boiler has broken. I've called Keston so they can provide out of warranty service and fix it.I was asked for a serial number as my boiler was apparently not registered even though it has been installed by Keston. Fine. I couldn't find a serial number - I was told my boiler won't be registered without it. I finally found it INSIDE the boiler. Keston engineer put the label inside. I told Keston I've got the serial number on which I was told I removed the cover of the boiler hence Keston engineers won't come! In short - I've been refused Keston service because of Keston engineer placed the sticker INSIDE the boiler! I was punished for Keston mistake! Incredible. I've read online that Keston is absolutely rubbish.I knew they boilers are among the worst. Now I know their customer service is as bad as boilers! STAY AWAY AND SAVE YOURSELF MONEY, NERVES AND TIME!