Ark Health Club

Excellent! Friendly staff, everything you need is in the gym and studio room and I found the steam room, jacuzzi and pool relaxing

Decent gym, could use a hotter tub and none of the extras such as hydro pool sauna/steam. But it’s a nice club and the staff have been really friendly

A great disappointment for a new mummy with her 20 months old son as we were not allowed to enter the gym. Staff did not show any intention or good will to help. Thankfully there are plenty of other gyms around.

Today I went to the ark health spa at the radison blu hotel with my sister as we had been referred by a friend.When we pitched up we asked could we please have access to the spa for the day the lady replied with - we needed to be a member and no longer take customers who walk in.So we went outside in the awful rain and thought we will go online and see if we can become a member which we found out we could for £18 so that’s what we did.The lady on the desk clearly was not helpful enough to just tell us from the start that we could become a member online and pay £18 to access the spa, that information would of been more helpful for us! But when we did become a member online and get our code the young guy on the desk was really nice, polite and helpful.When finally accessing the spa there was no changing rooms for privacy of woman or no locks for the lockers to keep your belongings safe which I thought wow I have just paid £18 in here to not have my belongings secured or have some privacy when getting changed which I think is not acceptable!The spa itself was basic but nice although the winding stairs to go down to the pool were super old it felt like walking on stones on your feet and the jacuzzi and the pool was barely luke warm.

Swimming pool water isn't heated enough.

Attended a spa day for Valentine’s Day. Was really disappointed. No spin dryer in changing rooms or plastic bags, was told if I asked downstairs at reception they would give me one, which they did after dripping water all down the stairs which created a slipping hazard.was told they don’t put them in because people steal them? Pool very dated and dark, pool water was cloudy and cold, jacuzzi water temp was same as pool cold. Sauna was fine. Steam room again cold with no steam, slippers provided not safe on pool area. Not very clean overall and wouldn’t go again. Treatment was ok ? Although you can use the facilities all day, as we had to arrive for 9.45 and our treatment was for ten it was all rushed. Staff not very friendly and a little like in out next please. We then had to get dressed and go next door for the afternoon tea, staff again asked for our proof of purchase, no communication with spa? The sandwiches were dry and filling not worth talking about. Overall experience poor and expensive as cost to park was £18 not worth the money and wouldn’t go again. Needs a total revamp oh I forgot no shower gel or soaps in changing room. The 1 star is for the cake otherwise would rate at all.

Pool small but still OK for swim. Sauna small bit can lie down. Steam v good. Not tried gym. Improve by insisting use of towels in sauna - unpleasant to sit in other people's sweat. Got worse since towel charge started. Overall much MUCH better than Crowne Plaza.

Enjoyed the facilities here and spent a good three hours using swimming pool, sauna, steam room and jacuzzi.

I had an appointment for a manicure on Saturday, 09/12/2017.When I came to the Spa that day, I was told that there had been a booking mistake and no therapist was available for my manicure.I can understand that things like this happen. What I did not understand was how this mistake was handled.I got no explanation for why there was no therapist available/ why the booking was not in the calender.Furthermore, I was neither offered any form of compensation, nor an apology.Regarding the latter I was actually quite shocked.I work in customer service too and would never send a customer away without an apology when the mistake made was obviously not the customers fault.I received an answer after eight days.

I joined when I moved to Liverpool, I started getting my beauty treatments done with Jen. She does my eyebrows perfectly , communicates well and is extremely clean and professional. She is a eyebrow queen