Window Installers Warehouse

If I could give this “company” zero stars I would.The lack of customer service skills and communication is very clear in this company - particularly with Jess, who seems to be the one to take the calls and also Terry - if he’s ever in the office to speak to. If you make the decision, for whatever reason, to get any windows from Window Installers, be prepared to receive the complete wrong windows and be offered nothing even close to apology.So after paying a £1000 deposit for our original design of windows, we decided we would like a different design…we called multiple times to ask if this would be possible, where we were told not only by Jess, but also Terry, that this would be absolutely fine. Upon arrival of the windows a few weeks later, this company had sent the original windows and completely disregarded our request - later actually arguing with us, as customers, over the phone and Jess and Terry, both implying we were lying. Utterly unprofessional if you ask me and actually quite laughable considering we have an email, where it was agreed that the windows would be changed. Myself, my family and the builders then decided we wanted nothing to with this company and told them to take the windows back, loosing our £1000 deposit which is a lot of money for anybody.I would love to say that they apologised profusely and offered us a way to rectify this problem, but unfortunately I can’t. Not even an apology or a call back after being called a liar on the phone and creating mass stress in our household.You can clearly see how little customers mean to them and how much they are only there to take your money - you’d be a fool to pick this company.

amazing products with great customer service, able to answer any questions you may have about the wide range of products available

I've used W.I.W exclusively for many years for supply of standard uPVC windows, Residence Collection windows and aluminium doors and windows. Of the hundreds of units I've ordered, every frame has fitted perfectly and I've never had an issue with the quality or the price. Can't recommend Terry and the team enough.

I’m a small builder, but have been dealing with WIW and Terry for over 10 years now, the service never gets any less, totally trustworthy company and that comes with as much help as required.Brilliant keep it up Tez and colleagues

I am a DIY window installer. WIW were the cheapest quote out of the suppliers that quoted me for my house. They were a pleasure to deal with and the Rehau windows and doors they supplied me with were excellent quality. During the order process I was kept up to date by Jesse and delivery to my house was exactly on the day/time we had arranged. As a DIY installer I had questions and Blaine and Terry were always very helpful. They always did their best to resolve any issues to my satisfaction and in a timely manner. I had a very positive experience and I would certainly use WIW again and I recommend you do the same.

I have used WIW for a few years now I find the products to be reasonably priced, but I keep going back as the service is excellent. The guys are easy to work with and any arising issues are dealt with promptly, keep up the good work!!

I’ve used Wiw now for a number of years fantastic service excellent quality. Great people skills . And excellent fitting service from Jared there fitter . All windows / bifolds / lanterns are excellent wudnt use anybody else cheers simon . From s Riddell builder and home improvements

Had to change a window hinge, which I've never done before. The support and advice I got from the team as a novice made the whole thing possible. They literally couldn't have been more helpful. Anything I need in the future I will be straight back to them. I couldn't recommend them high enough.