Home Repair Network Limited (HRNL)

An absolute shambles of a company if you have to deal with these incompetents and to be associated with Aviva is an even bigger sham.My advice is sack them straight away if they are involved in any claim.

Excellent and professional service as assessors of an insurance-claim for wind-damage to my roof. HNRL's John Killalea was warm, straightforward and informative, and I was impressed how pleasant he was and how little of my time he took up.

Following damage to my door and claiming through my home insurance, I was put in touch with Beth Myskiw, my claims handler. This has been a relaxed and trouble free experience. Beth has been clear in what she needed from me and then dealt with the claim professionally and expediently. She has made it an easy and non stressful experience.Highly recommended, with grateful thanks.

Professional and thorough, they were very busy due to storm issues but when I dealt with them everyone was helpful and thorough. Took longer than I would have liked but it was during a “surge” so hard to mark them down for that.

My ceiling was damaged at the height of Storm Babot's red flood warning on 20th October. Very obvious damage with plaster and wood strewn everywhere and rain water leaking through. The contents claim was accepted right away, based just on photos, but the building claim was outsourced to HRNL and has not gone smoothly.26th an inspector came and took some photos from the ground, with a camera on a pole. At the time they stated that there was only 15mm rain, and it would be unlikely to be accepted as storm damage. (Met office recorded 85mm). When this limited inspection is coupled with the complete lack of any kind of report, it's hard not to suspect the decision to deny the claim was pre-meditated (no report was given when my claim was denied, none was uploaded onto Aviva's claims portal, none was given when I asked the company for it and none was given when I asked the inspector directly for it)No response from my contact to them after 5 working days, and the email denying the claim comes from a no-reply email address. Seems vary hard to dispute an outcome. Particularly so when I also make a complaint to Aviva, specifically mentioning it's been over 3 days since complaining, with no response. Only for Aviva to completely disregard my disregard that and tell me to allow HRNL 2 days to deal with it, clearly not reading my complaint saying i'd already waited 3 days.So, the decline of my storm damage claim involved a camera on a stick, no report and a decline with no justification whatsoever. My dispute is turning out to be taking much longer, be much harder and seems to involve a lot more work.With the lack of response from HRNL on proper channels, perhaps a negative review will give them reason to respond.

helpful, repair man came on time, efficient service and quick and an excellent job.Beth was extremely helpful and very pleasent manner over the phone as well as email communications. Would recommend.

Awful company to deal with, slow unresponsive, claim they have tried to contact you when they have not, my Home Insurance company Aviva used this rip off company to value my repair, during Storm Franklin in 2022 as one of my Dorma bungalow roofs was blown off and the boards under the felt was soaked though, they could not get to me quickly as there surveyor another sub contractor was too busy, so I had a temporary repair done as i am in the construction industry from a reputable contractor I have used in the past on my other houses. I got a final settlement through today 1-3rd of the cost for the repair I paid at my own expense as I had no roof and finally after 2 months they contacted me and it does not even cover the cost of the materials used to repair it and the temporary roof fitted that was used to stop further damage to my house. changing my house insurance, made a complaint to Aviva and HSBC bank also taking this to the Insurance Ombudsmen over this company after seeking legal advice

So fast and easy. I always dread having to sort out things on insurance as it's usually so longwinded. However, Beth was so prompt to reply and get it all sorted. Highly recommend.

Thanks again for all your help and support in this matter. Just need to get on with clearing the twisted metal and damage now. I trust your judgement and expertise in knowing what you are looking for. Will reflect in feedback form.

Brilliant Service!Beth Myskiw helped hugely to ensure our recent accident claim was handled quickly and efficiently. Many thanks again for all the help we received throughout this process.