Barrhead Travel

I've used this Travel agency 4 times now and each time I was impressed with the service. Particular mention of Emma, who researched suitable options for our family holidays, provided a good set of alternatives, tweaked and fine-tuned choices for us, did useful fact-finding for me, mailed me with replies promptly, and generally did what the Agency promises - customising" our holiday nicely. Well done to her. She has a friendly but professional manner

Barrhead always help us to tailor make our holiday.

Very helpful staff,can be busy at lunch times,great at finding you a quality bargain

Excellent staff! Couldnt ask for better customer service.

Very clear on all my needs to enjoy my holiday staff very polite and very helpful

Great help!

Great service louise baxter booked us great holiday thanksx

A friendly and helpful staff. The team here are happy to spend time making your holiday what you want. We had quite a tailored package and it helped to know that nothing was too much bother for them. When we had an issue on holiday it was promptly rectified on our return. I would recommend Barrhead travel to take the stress out of travelling!

ONLY A 1 STAR AS YOU CAN'T SELECT ZERO STARS!Booked a trip to New York for my parents and partner and specifically asked if I would be able to amend the ticket details nearer the time as I knew there was a chance that my partner might not be able to go. Therefore I wanted to change the name on the ticket if need be. I was told that I would be able to change the details but would need to pay an admin fee (which I didn't mind) and so I went ahead and booked through Barrhead Travel.Then, when I went to change the details prior to the trip I was told that I could not amend any of the details on the tickets after all. I was annoyed as this was the only specific request that I made and it turned out my partner could not travel so I lost just over £1000.The Managing Director Craig was extremely rude, unhelpful and insinuated that because his staff had not noted my requests on the system that it was their word against mine and I was basically lying! I am not normally one to complain however I have never been treated as bad by a company in my entire life!I have since wrote to the company and a few months on I am still waiting on a response! This totally ruined a once in a lifetime trip for me and my family and as such I would not recommend this company to my worst enemy let alone friends or family!