Halifax

they never answer the phone or call back when they say they will poor service

I've moved from Dublin to Northern Ireland and quickly discovered that opening a bank account is a pain in the bum.Nationwide made a dog's dinner of my application and wasted my time in the most unprofessional and unsympathetic manner.Danske Bank informed me that they have lots of awkward barriers that make it borderline impossible for new residents to open an account.After trying Halifax (this branch in Newtownabbey) I was able to open an account without any stressful drama. The staff I interacted with (3 female professionals) were very nice and friendly. Opening a current account was easy, straightforward and not too time-consuming (it took about 30 minutes). My account was ready for use immediately after I got signed up. Right away I got access to online banking. All I really needed for my application was a passport.I look forward to banking with Halifax and I'd like to thank the nice friendly staff at Newtownabbey for the pleasant deportment while interacting with me.It would be that bit better if the phone service improved and if the bank stayed open until later than 3pm, but I won't knock them for those flaws.

Very friendly staff

The phone service is dire. Have been trying to phone to arrange an appointment to open an account for weeks now. No direct line to Newtownabbey branch, just that awful automated service, look's like I'll be taking my money elsewhere

Terrible service, I have tried ringing my local branch with a general enquiry and I could not get to talk to a human being

They never ever answer their phone & when they do I'm given conflicting information.

Helpful staff