Fox Dry Cleaners

Got a dress dry cleaned for a wedding, they did it super fast and weren’t sure whether the big old stain would come out but they did it superbly! Great customer service from a lady called Tina, she was brilliant, and a lady called Paula was helpful too offering for me to come and get it early in the morning, would highly recommend! I had three local firms including a Timpsons saying that they couldn’t do it! I won’t take my dry cleaning to anywhere else now!

I believe this is a very good dry cleaners. But too busy to take any dry cleaning in when I phoned them.

Very friendly, did a good job with trousers

Excellent our sofa covers came out like brand new and so responsibly priced Highly recommended

Ruined my wedding suit jacket. Handed over my wedding suit jacket in perfect condition to be cleaned before a friend’s wedding. Picked it up the following week and there are several very obvious tears on the front right lapel. I dropped it straight back off to them and noted the damage. I was told the owner would be in contact that evening. After not hearing anything back the following day, I had to chase them for an update.The owners are denying any responsibility and refusing to make it right. There were no marks on the suit when I handed it over and the lady at the desk didn’t make any notes of damage (they are so obvious that she would have noted them instantly.)The owner is claiming the marks are caused by moths (this suit was from Hugo Boss and is stored in a suit bag at all times… with zero moths). The damage is very clearly from cuts or tears from jewellery or tools. It doesn’t remotely resemble moth holes.When I spoke to the lady on the phone while chasing an update, I said that no damage had been marked down when I handed it over originally and she just rudely replied “well, that wasn’t me”.I now have to source another suit for my friends wedding while I attempt to have this one repaired.Don’t trust these people with any valuable items.Edit 2022-10-05 in response to below- there are 5 distinct holes all larger than pin holes- the wedding was 6 years ago and the suit has been worn and cleaned many times since- my boutonnière was on the top left lapel ( I have the photos to prove )This review was in response to the utter indifference I was shown in your shop yesterday. Perhaps you’d like to review your response in light of the above details and improve your customer service.

Absolutely Astonishing service! Workers are so polite no job is to big or small for them! So professional would 100% recommended to anyone who wants to get their items cleaned or carpets done! A* from us

So happy with the service I was given needed my suit back as got an interview the lady phoned me to say it was back hours before she said thanks again for your help

Good to see a old local still going

Very helpful. I collected my dress and found that the mark had not fully been removed. When I took it back they agreed, without quibble, to clean it again. The mark still remained after the second go so they advised me to gently hand wash the dress, which I did.The mark came out and as a gesture of good will they agreed to press it for me.Tina was polite and helpful throughout.Definitely recommended.

Great service, very helpful, and knowledgeable staff.