Asda Leyton Mills Superstore

Used the store late on a Tuesday night. The staff at the self checkout were very nice and helpful. That's the only good thing I have to say. There were only self checkout available which isn't helpful to me, the fridges and freezers all had their lights off making it near impossible to see the contents. The shelves were being restocked in almost every aisle and main walkway and there were so many full boxes, big carts, refuse and random bits of cardboard and plastic strewn all over the floor that it often made it impossible to get myself or my cart down the aisles, as a result there was loads of shopping I couldn't get. As a partially sighted disabled person with mobility issues, most of the store was an assault course of varying degrees of fall and slip hazards and general barriers to me being able to shop. I went in with a budget of £250 and a decent shopping list. Left after only being able to access £75 worth of what I needed and couldn't even go to the loo before I left. I ordered an Uber at the door and I'm glad I did because while I waited outside on m own, I was approached and harassed by guys begging/demanding money or things from my shopping bag and they were very persistent, hanging around and staring at me even after I politely said no to requests. There was no security or staff anywhere near the front of the store or drop off point and it was quite intimidating and made me feel very vunerable. I was very grateful my cab arrived in under 5 minutes. I deliberately shop late to avoid crowds and navigating obstacles, but my experience today was not a good advert for disabled accessibility or health and safety in the workplace or public area. But again, the staff I did speak to we're nice and I did get some nice biscuits.

It is very big Asda. You will find everything you needed in your daily life. From gardening tool to dress you will find everything . The prices are very low than any other places. If you love to do grocery shopping in a large portion you must go to Asda to save a lot of money. I highly recommend this.

My brother had a dreadful encounter with ASDA's security staff, who accused him of being a thief with no evidence whatsoever. The incident left him deeply humiliated and distressed. Their reckless behavior and false accusations without any proof are utterly unacceptable. The staff's lack of professionalism and blatant disrespect towards customers is appalling. It's disheartening to see such mistreatment at a reputable store like ASDA. I strongly advise against shopping there if you value fair treatment and respect. My brother's experience was deeply disappointing, and we hope they address this issue seriously and ensure it doesn't happen again.

Good quality/price ratio. Took a star off because of the common misplaced items or unlabelled. Staff usually friendly and helpful.Very happy with the opticians.

I’ve been using the store for over 3 years now.Over a year ago I had a discussion with the lady in security due to beeping while going out the shop(I understand she had the right to check)The till will ask you if you want to print the receipt .i did not have a physical receipt to show her due to not printing it out.But the unprofessional attitude and the way she was demanding to see my banking app was out of this world.in the end I had to talk to her manager which very professionally moved on the side with me and calmed down the whole situation.Since the above has happenedWe feel we are being watched by the security woman and she enjoys making us feel uncomfortable every time she is in service and we visit the shop.Once again today she had an utterly behaviour towards us and assuming we had beeped in the exit and caused a sceneI have repeatedly told her that we are customers and she should not treat customers this wayHer answer wasI have been here 16 years !And I didn’t get itDoes it give her the right to treat people like this?I wouldn’t mind to be contacted and get this sorted once for allTried couple of times to talk to managers on duty but nothing has changedI don’t think is right to be feeling uncomfortable when walking into the shopThanks

Very good massive store. It is very busy in the retail park, make sure you have plenty of time, it takes a while at the tills.

Great for shopping but dear God, the state of the public toilets. Men's loos were out of order and the disabled one looked liked the last person to use it was the incredible Hulk. On a bad day. Mind you this was on a Saturday late afternoon of the weekend before Christmas...

Wow.. Great place for shopping. They have food items, clothes, electronics... You name it. Almost everything. We can buy things for affordable rates. For those who want to buy quality products, especially food items for cheap price; Asda is the best option. I mostly buy eggs, chicken, milk and vegetables from Asda. Also they offer Asda rewards, thats one of the best rewards you can claim from Asda.

We made and paid for an online shop that was due to be delivered yesterday between 2.30-3.30pm. They marked it as delivered & on calling said that the driver had gone to the wrong house?! This lead to hours on the phone to customer service simply asking for the order we paid for to be delivered to the correct address. They kept insisting on a refund because that would be easier for them which I said I did not want as we wan the food to be delivered. There are no slots left on the site for today and the money will not be refunded for another week. The customer service" team wasted hours of my life yesterday telling me to wait in for a redelivery whilst knowing that it wasn't going to happen. Please get it delivered to us today.Edit to response- I don't want to send feedback I want the problem resolved. Please escalate as a formal complaint

The last few times I've visited, the only way to find a trolley is to follow someone out the shop to their car and wait until they're done with it. There's just never any trolleys! Once inside, there's also never any baskets by the door and the scan and go handsets work maybe 50% of the time.