T H Baker

Went in for an eid present for my mum and was assisted by Chloe. Absolutely excellent customer service, not only did she show me the bracelet i wanted, she showed me a few other products she thought i might like, and she was right. Ended up buying one of the ones she recommended and mum absolutely loved it to bits. 10/10 for T H Baker and for Chloe

I made 3 attempts to purchase charms for my nomination bracelet and had 3 different responses all unfortunately negative. On the one visit the staff didn't want to look behind display material for another event to help me find what i was looking for. On other visits i have been completely ignored. I have since bought my charms from TH Baker in Shrewsbury where the staff have been welcoming, polite, interested and helpful.

Great staff....effective & efficient service with competitive prices.

My son had been looking for a leather bracelet. He'd previously tried quite a few on in another well known high street jewellers where the assistant had no interest in him at all. The young assistant here couldn't of been more different. Very helpful, friendly yet still professional, nothing was to much trouble with no expectation to buy. The other assistants in the shop also seemed very friendly. Only popped in on a whim but very glad we did. Thank you.

We bought my daughter a Ted Baker bangle for her birthday from here on the advice of the sales staff that it was adjustable as she only had slim wrists. The bangle broke a few weeks later, and we explained over the phone that we were recommended this particular bangle by a young girl working there as it was adjustable, we said we no longer had the receipt as we didn't expect to bring it back, but the person on the phone said that we could show the transaction on a print out of our bank statement which they said was fine and to bring it in store.We arrived in store to be told that this wasn't a fault in the product but damage caused by my daughter(from adjusting it as recommended in the shop by their staff!) , and as it broke when my daughter was at school it was insinuated that this was damaged on purpose. They wouldn't replace the item, but offered to sell us another - believe me i'll never purchase another item from your store!

I purchased a TAG watch yesterday and received first class professional, informed and friendly service from all the staff. Max was brilliant. Very polite and bright. A credit to himself and the company. Thanks also to Tristan for his advice and support.Jennifer, the store manager sets the tone perfectly for good customer service.Highly recommended

Best customer experience I ever had. Nick is the type of employee that every company should hire.He was very professional and patience with all my needs. Would highly recommend.

A little concerned with this place, had a battery fitted to my son’s watch, took them forty mins and bought a life time one, few months down, the battery went, so took it back and then they took four weeks to sort it out ?!?

Had a great experience today, went to go and collect some earrings i left for repair, did take a while to get repaired however Tegan helped me out and was very polite and friendly,made my experience more enjoyable.