Holiday Genie

Went to florida twice through this company. Both times were seamless in booking and they were very helpful with our queries

2 stars because ultimately I did go on holiday for a good price.But once checked out of our hotel, the hotel kept the deposit on my card because Holiday Genie hadn’t settled the room balance - even though I had paid Holiday Genie for my trip in full.I emailed and rang Holiday Genie and they said it would take at least 28 days to investigate. I gave them more than 28 days then rang up my credit card company and they gave me the money and will now seek to recoup from Holiday Genie.“If it seems too good to be true, it probably is”Steer clear everyone, suggest you pay just a little bit more and book through a known reputable company.

We booked a last minute holiday to Antigua through Holiday Genie - Charlotte. I had a few questions to ask and these were quickly answered and the holiday booked. Free transfers were also arranged which was a nice bonus. Will certainly look at booking future holidays through Holiday Genie due to the excellent service I received.

I travelled to Mexico with Holiday Genie in December 2022. The flights, hotel and transfer from Cancun airport to the hotel - over 1 hours drive went perfectly. It was a beautiful holiday until, after checking out of my hotel and waiting for my prepaid transfer, nothing turned up. I contacted the emergency local number and was told they had no vehicles and I should just get a taxi. This cost me US$100 (£85). On return to the UK I explained what had happened and expected a refund to cover the cost of the taxi.After over 3 months of being asked to provide the same details over and over I have been told that, as the Mexican company is refusing to pay out, the issue is closed and they are refusing any refund. I’m very disappointed with this attitude and would never book with them again.

We got a great deal, Lauren was fantastic and booking was so simple! The only downside was that when we arrived at the apartment, no one was there to greet us or give us keys. A lovely lady in another apartment called the service manager and we were able to collect the keys from a nearby hotel. It turns out that the service manager had been waiting all day for us and only left an hour before we arrived. She had no details of our flight or how to contact us, the same as we had no contact details for her! Lucky we know this country because I could imagine it would be quite frightening otherwise........

Straight forward booking. Very polite and helpful. Stress free booking. Haven't been on holiday yet so lets hope it goes as smoothly as booking, but Laura was very helpful.

We have just returned from a family holiday to New York and we nust share how impressed we were with Beth,the senior sales adviser with Holiday Genie.There were some pre- booking concerns,but she guided us through the process carefully and professionally,answering all our emails promptly.As a result, the trip went swimmingly.The Jet Blue flight was superb and the hotel was central and comfortable.We would happily use Holiday Genie again in future.Thank you all x.

First time we have used this company, been good so far, looking forward to theRixos