Two by Two Veterinary Centre

Our experience with G on this occasion was absolutely dreadful. It felt rushed, rude, and completely devoid of logical thinking and risk management. Instead of focusing on finding solutions for the issue at hand, G seemed more interested in pushing the sale of every possible medication, treatment, and test under the sun. It was like they were trying to sell us the entire pharmacy! This is the issue with private healthcare, they are used to insurance jobs where there is no limit or filter to the amount they can extort from the system, hence the ever increasing premiums for pet insurance!Let me give you some context. Over the past five years, our beloved Nala has only needed ear drops once every 12 months to help with a seasonal ear irritation. In the past, we were able to get these drops prescribed over the phone by 2by2 without any hassle. No sedation, no overnight stays, just simple and effective care. However, when we visited G, they insisted on sedating Nala for the ear management process and refused to prescribe the drops we knew would work. This involved an overnight stay, sedation (high risk interventions) and ear assessments which is something that had never been requested in the past.Nala has had her fair share of traumatic experiences with vets in the past. The restraining, injecting, and operating have left her terrified of visiting the clinic. Even the mere mention of the word vets" sends her into a nervous frenzy. It breaks our hearts to see her like this. She does not suffer with anxiety

A fantastic local veterinary practice where you & your pets are greeted & treated as individuals rather than just another number.Visited again today for boosters & previously visited for routine checkups, vaccinations, new pet queries & in an emergency too & we cannot recommend Andrew & the team highly enough!The entire team has been exemplary in delivering the highest quality service at a fair & reasonable price (& continuing tirelessly throughout the pandemic).It can be difficult to find a great vet, & nearly impossible to find a great vets practice but all at Two By Two have shown their qualities over & over.Parking is on-street & sometimes challenging although double yellows lines outside can be used for blue-badge holders & for loading (20mins only).

Our cockapoo was limping badly with a sore paw that wasn't healing at home despite our best efforts. We went to Two by Two and were seen by Dr Mee who was both professional and personable. She talked us through the various causes of the swelling, explaining the process of identifying/diagnosing the issue step by step. Thankfully her first call of prescribing antibiotics and anti inflammatory meds sorted it. So we did not need to proceed to the next stage of an invasive exploration or x-ray. Thanks so much to all of the team there who were friendly and helpful. You are now our go-to vets!

They didn’t do anything…We agree on a price which was written down and then as soon as I went to pick up my cat they changed me much more then we agreed… what made it worse is they couldn’t tell me what’s was wrong with her. I can say more bur only if you guys would like me to continue…

I would like to use this review to highly recommend this veterinary practice and to thank Andrew for providing the most professional and caring treatment to our cat Cleo. Our 3 year old cat had been eating for years hair elastic bands without us noticing and they had made their way into her intestine. As a result, she had been vomiting and within a couple of days was not eating anymore as well as being lethargic. Andrew treated her case as a matter of urgency and after thorough check advised us to go for a stomach surgery. He operated her in the afternoon and extracted it more than a dozen of those elastic bands. He made sure that she was well enough before to go home and Cleo has now recovered nicely putting our mind at peace and making us hopeful that we will have many more years in front of us to enjoy her company. Our whole family cannot thank him enough for the heartache he spared us from. The ladies at the reception are also lovely and it is always well appreciated when as a pet owner you are worried for your pet’s life. If you are thinking of joining this practice I would say that this is probably the best decision you will make when it comes to looking after your pets . Thank you a million.

Took my cat Willow, to Andrew and his team, after a bad experience at another vet.They were so good, fitted is in for an appointment within 48 hours.Operated on Willow as soon as results were back.Everything was explained perfectly.At one point I was concerned about Willow, phoned the vet, and took her in straight away. She was treated, and I wasn’t charged.I am so happy with everything about Two by Two.

Chose this vet coz reasonable prices. I agree with Rumyana, receptionist Iram is very rude. When we arrived Iram was abrupt and made us feel unwelcome like you’re bothering her. Saw Dr. Me. Found her patronising, arrogant and insecure. She talks to you in a belittling tone leaving you feeling marginalised. She didn’t even help our dog. The good reviews on here are about Dr Suzie and Andrew but never got to meet them so can’t comment on them. Found a new vet in the end who did manage to help and treat our dog. They charge more but at least we get treated with respect and dignity. This vets doesn’t care how they leave customers feeling.

Couldn't recommend this practice enough. Everyone who works at the clinic is lovely to interact with and makes you feel comfortable.I took my corn snake in, and he was seen just as quickly as any other animal, and they still charge a reasonable rate where as other practices sometimes take advantage of exotic species" to make extra money.Hopefully he won't need to go back but would take any animal

We registered with Two By Two a few years back when we got our third rescue cat (who we call Penelope) and took her for neutering. Then, as now, the service we received was excellent and warrants a very positive review.In August of this year, we experienced more of their care when Penelope dislocated an elbow at home. Andrew responded immediately – I was in the consulting room within 10 minutes. From that point onwards, Penelope received exceptional care. Everyone involved in her treatment was extremely helpful, explaining to us in detail the various stages of the process from the initial procedure through to aftercare and recuperation/physiotherapy etc ... It’s been a difficult few months, but working with Andrew and Mike who led on Penelope's care, supported by others, has made this so much easierIt is evident that everyone at the practice not only cares for the animals entrusted to them but that they enjoy their work as a cohesive team within immaculate premises.I cannot praise Two By Two highly enough. Andrew has built a great team and every single member of staff is excellent – friendly, professional and patient. Their charges are open and transparent , fair and reasonable (and I’m writing as someone who does not have pet insurance)I’ve used a few vets over the last 25 years and have to say that Two By Two is - by a long, long way - the best practice I’ve come across. Keep up the excellent work !

I honestly can not say enough fabulous things about Two by Two vets all the staff are caring, understanding, compassionate and clearly love animals and ensuring owners feel heard and supported through every process - whether an annual check up or the more difficult time of having to say goodbye to your furry four legged loved one. My dog Lucy LOVES going into to get tummy rubs from all the staff and feels completely comfortable and at ease visiting her friends at Two by Two— especially Veterinarians Grace and Vet Tech Yasmin.