Runners Need Piccadilly

Went yesterday for a gait analysis - Spoke to somebody working upstairs in Cotswold shop and was made to pay before even having the appointment, only to be told that my payment hadn’t gone through despite it showing up as paid on my banking app. The staff member was very rude, telling me I was wrong and after refusing to pay again, he eventually let me go down saying “that’s okay we’ll do it for free” (even though I had in fact paid). It made me feel so embarrassed, that I was given a free service as if I wasn’t willing to pay at all. So I go downstairs for my appointment where I questioned if the salesman could speak English - he kept gesturing to me to do things like sit down or run on the treadmill. After watching my running video back, he told me I had a neutral position when running and that was it. To think I paid £15 for that. He recommended three pairs of shoes, all of which were above £175. The whole thing felt like a money making scheme - didn’t ask me about what I wanted, how far I run, etc. Wouldn’t recommend this service to anyone, was a waste of time.

This is a fantastic running store. I was served by the amazing Liam who gave incredible advice to my specific needs and he was doing this whilst balancing multiple customers, bringing multiple stock out and analysing running gaits for customers all at once. He was quite impressive. I’d definately recommend coming here

5 stars that goes all to Corey who helped me immensely. I don't think I have ever received such good customer service in my 8 years living in London. Corey was super helpful, not only to me, but he was attending alone at the same time many more costumers. Kind, he knew what he was talking about, and happy to go the extra mile to find the right shoe. After bringing me all the shoes I pointed at, he suggested a pair which were mind-blowing comfortable. Although I didn't buy them straight away because the colour I wanted wasn't in store, I hope he will be happy to know that I bought them on the online shop a couple of hours later and I'm in love with them! Thank you so much!

Sold out of what I wanted and hard to get help but on my 4th visit I caught someone. Once you get someone the staff is great but the wait times can be absurd and the shoe section is such that you can't do anything until you have help.

Never had customer service in all my life like they do. Corey is the nicest most patient guy, answered every question no matter how silly and made me feel completely welcome, even if I did come in a bit late in the day. Love the gait analysis and the super laid-back feel - didn’t feel like I was getting sold to at all.

Had a fantastic experience at this shop! Kassim knows all the brands and models and can recommend shoes fitting your needs and concerns. He does an anatomical analysis to find your perfect shoe and is helpful and super friendly. I would highly recommend getting a pair here.

Great service from the team! They guided me to the right shoe, turns out the colour I liked wasn't in stock so they directed me online - this worked perfectly for me, graetful for the teams time!

Had a gait analysis session today with Joe and cannot recommend highly enough! Super professional, very knowledgeable and excellent customer service. Had initially assumed I needed higher cushioned shoes to avoid knee pain, however he explained the importance of proper running gait and reducing heel striking. He recommended a number of shoes to try, based on my gait, and I was able to select a pair which felt great and suited me perfectly - also was a welcome surprise, as I had not considered this model prior. Many thanks to Joe and a 5-star recommendation!

Shovon was immensely helpful, he recommended various shoes suited to my feet and I'm very happy with my purchase.

Like others have said, Joe is amazing. Had gait analysis and he gave me really useful advice about my running technique and patiently helped me figure out the right pair of shoes. Ended up buying on the Runners Need website for a different colour option that wasn't available in store but can't thank Joe enough.