Poppy Residential

Worst experience of customer service and professionalism I have ever had. This company throughout our tenancy were useless at dealing with problems and on a number of occasions the request were simply ignored and I had to fix the problems myself. At the end of the tenancy agreement they tried to take over half of full our deposit through lies. They were rude in their emails and were just after our money. Luckily the tds exists and so was able to get nearly all of our deposit back but it has taken 4 months. Do not use this company!

After an extremely traumatic and abrasive move back to Hull from Ireland after 13 years I found a property on Poppy residential. Being in between jobs and lacking some original documentation (that was in Dublin) the staff were extremely empathetic and helpful.I can say that after building a rapport with Amy (an employee) she went well above and beyond her duties to ensure that I secured the apartment. This young lady is an asset to the company and all staff I dealt with were pleasurable.I’ve no doubt other companies would’ve turned me away and I’d be couch surfing by now.Well done to Amy and staff.Dan

Poppy Residential have managed our apartments for the past ten years and they have always been professional, helpful and friendly. If access is required to properties for maintenance purposes, permission is always sought in advance from tenants as whilst it is not their property is it their home. Any issues found are always dealt with quickly and efficiently by accredited trades people. We have no reservation in highly recommending them

A word of warning to anybody even contemplating using Poppy Residential...I viewed a house on Pasture Terrace in Beverley virtually. I was sent videos and assured by staff that it was in good condition. A month after putting my holding deposit down, I finally got to view it whilst EICR/Gas work was being done and the wallpaper was falling down, damage all over the walls and the house was in very poor condition. Over 2 months since I initially enquired about the property/put a holding deposit down, dozens of emails back and forth (with an average response from the team of around 5 days) I gave up and will now (no doubt) have to battle to get my holding deposit back.Truly shocking, unprofessional and no remorse/ apologies. OH! I almost forgot to mention, I was stood up not once, but TWICE for viewings. I got an email 12 minutes BEFORE my appointment, and not a single apology was made! It was blamed on COVID and how it's caused them to be overworked. I do not recommend this company at all.

I was a tenant with Poppy and I then went on to buy the house I was living in and I could not have done so if it wasn't for the help and guidance in communicating with the seller of the property through Poppy.Amy Towse in particular was extremely helpful and very responsive via telephone and email. Cannot recommend the Poppy Team and Amy enough. Thank you for assisting in getting me on the property ladder.... All the best to you all :) x

Poppy Residential deserves 0 stars, to be completely honest. They don't respond to emails regarding issues with the property or in response to getting your deposit back, the girls in the office have very little knowledge of the properties and are totally unhelpful. I received the keys to my property last year and to my surprise it was filthy, and they had listed the property as being professionally cleaned before I had arrived on the inventory. The dishwasher was broken for 8 months despite numerous emails and calls made to the estate agents, and I was informed by the repairs company that they actually knew it was broken before I had moved into the property, and left it that way. What really came as a kick in the teeth is that they then tried to charge me over £100 for cleaning services once I had vacated my property, which I have photo evidence of being clean and in a much better condition than I had received it.They are highly unreliable and unprofessional, and I would actively discourage any tenants from using their services.

The landlords came into the house I rented when I was out and stole a massive brand new box of my stuff that I had got for my new house even though I had always payed the rent. Cctv is a great thing enjoy a police cell for the night my old landlords :) and poppy are no better did nothing about it and left me in that house with numerous problems.

Thank you Poppy for selling my house in less than a week! As soon as I contacted Poppy they arranged a suitable time for my house to be valued and it was beautifully photographed by Amy. It was listed online within a couple of days and I had requests for viewings straight away. Within a week it was sold for the full asking price! Could not be happier with the service I received and all for a very reasonable price.Would definitely recommend Poppy to anybody looking to sell/let their home.