Emmaus Works

Really unpleasant experience overall. Electronic prices are on par with Cash Converters yet they aren't tested and refuse to issue refunds for items that are faulty. If you buy an electronic item, be prepared for the transaction to be considered a non-refundable donation and you'll even receive staff disrespect as a bonus!

Me and my partner ordered a cabinet today it cost £100 and £19.50 for delivery. We live on 4th floor and do have a lift but it doesn't fit in lift but someone called Dave told my partner that they be happy to take it apart in 2 to 3 sections so it all fit in lift. Had 3 delivery men literally came in this morning and said that it will cost us £30 to take it upstairs when we didn't even have extra money, doesn't even say on a receipt about the extra charge. And left it to us it was so heavy so asked one my neibours and him and my partner couldn't fit it round corner of first stairs. Got a drill took bottom bit apart so tried again then it fell all the glass smash and while partner was still holding parts of wood it snapped. Neibour got glass in his hand. Delivery dod come in end but saying that we accused them for breaking it we didnt. I hope to get my whole refund back its discusting!

If you've got an eye for interior design you'll be able to get a fantastic piece of furniture at a reasonable price against new. Happy customer having purchased quality items from them. Also bargain CDs are fantastic too.

Excellent system of shopify and contacting very helpful staff over Instagram instant message (they also have a telephone number for the home shop) and a friendly and professional service of picking up from the warehouse on Arthur Street. Easy to park up and load away from the busy high street and still so convenient as a town location. Items are so reasonably priced, does the environment and the charity a good turn. Couldn't recommend more highly!

Will never go in this store again! One staff member in particular, thought it appropriate to walk round drinking from a can and burping, followed by sitting in one of the chairs sneezing and wiping his nose with his hand and then wiping it down wherever. On our exit we were then treated to another very loud belch. Discusting behaviour!

DO NOT SHOP HERE! They are happy to take your money and then damage the furniture you bought while they take it apart! Then…. Wait for it…. No we can’t refund! Apparently it’s a homeless charity that works! HA.. okay more like homeless thieves. The so called stock is DIRTY, SMELLS and looks like it’s been picked up from the side of the road. God forbid someone buys an electrical appliance from this so called charity. Charity in their back pocket more like! And yes EMMAUS WORK I’ve been polite leaving this review believe me!(Look forward to your reply if you can even be bothered to do so)

Great stuff maybe. They repair and recy le giving homeless people accommodation. Of course you have to visit frequently as stuff comes and goes but great bargains to be found.

Aladdins cave of bits and pieces to find. most of the staff were formerly homeless and it is interesting to hear their stories and how the selling of furniture pays for their rent and food.

Having arrived to collect the furniture that they had said they would, they rudely, with no thought for our loss, cherry picked the best, destroying a chest of drawers in the process and just leaving behind the remainder.Wouldn't entertain using again, St Helena Hospice will empty my fathers home.